Question
I filed a Buyer Protection complaint with Paypal. There's a difference between "Buyer Complaint" and "Buyer Protection". If a seller qualifies for Buyer Protection, you can dispute quality of merchandise issues, etc. If not, you have to do the Buyer Complaint, where they will only investigate non-receipt of goods.
The auction in question absolutely had the "Paypal Buyer Protection Coverage" icon on the listing page. I checked more than once to be sure before I filed, and I also verified that ALL this seller's current auctions had the icon. I got an acknowledgement from Paypal where they gave me a link to the Buyer Protection policy, NOT the Buyer Complaint policy.
They denied my claim, now calling it a Buyer Complaint, because there was receipt of goods. The auction page no longer has the Paypal Buyer Protection icon! They freaking REMOVED IT and replaced it with the standard Ebay Purchase Protection icon and link!!!
It never occured to me to get a screen shot, but that would have been the only way to prove the icon was there a week ago. They are going to claim I was wrong but I KNOW I wasn't. I can't believe they're pulling such an unethical stunt over a $16 transaction! http://community.here.com/infopop/em...s/icon_mad.gif
I remember last summer when Blanche posted about the big scammer in Utah that made the news. As I recall, before he was arrested, there was a Square Trade icon in his listings with a link to Square Trade's coverage. After it made the national news, the icon and link were removed weren't they? It looks like Ebay makes a habit of this type of thing!
B*stards.
Teri
Ebay Auctions
Copperton Lane Collectibles at Ruby Lane
Answer
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>It never occured to me to get a screen shot, but that would have been the only way to prove the icon was there a week ago.<HR></BLOCKQUOTE>
Probably wouldn't have mattered anyway. If you'd done so, they'd just claim that you that you edited the image.
Anyway, I'm sure one of the PayPallies will be along shortly to explain how you misunderstood the user agreement, and that it's not really PayPal's fault.
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Sorry to hear that Teri, but it doesn't really surprise me. http://community.here.com/infopop/em...n_rolleyes.gif
I can't wait to hear what Mr JF has to say about this ........
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There is a remote chance you could dredge it up from your cache. If you set IE to work offline, and then browse your History to last week, you might find that page. Long shot at best, most people don't let IE store pages and images for a week or more.
It sucks that PayPal can be that way over $16.
_________________________________
My Auction Gallery ~ My art ~ My music
Everybody looks good at the starting line. Paul Thorn.
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This isn't the first time ebay has pulled this crap.
You are right...
One seller that was racking up negs, and complaints had a square trade Icon on his auction page, but ebay removed it from the ended auction page.
This should be and probably is a criminal action.
I'll have to give ecrapbay one of these http://community.here.com/3/ws/emoticons/nono.gif
Jamie http://community.here.com/infopop/em.../icon_cool.gif
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PP seems to have an endless supply of customer "screws".
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Hey, they have to find a way to pay for those free t-shirts.
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http://community.here.com/infopop/em...on_biggrin.gif