Question
Hello All:
I recently sold some widgets to an individual. Items are perfectly described; however, when she received them, she decided that they didn't meet her ASSUMPTIONS or that of a famous brand counterpart. No where do I state that my items are the same as this famous brand. Now, she wants a refund based on this and the fact that some were damaged in transit. I agreed to replace the damaged items; however, I refused to refund based on the fact that they did not meet her assumptions. She filed her complaint with Paypal, who, of course, will not get involved because it is a quality issue. She's now threatening to contact her bank (I'm guessing she used a debit card). How will this go down? In all my years of using Paypal and selling on eBay, I've never had this problem. Any help is appreciated! http://community.here.com/infopop/em...icon_smile.gif
Answer
Sorry, can't help you there. That's why I offer a 100% satisfaction guarantee. I'd just relist the item and sell it to someone else who would appreciate it.
I doubt the bank would/could do anything about it. She paid, she received. I don't believe banks touch the "not as described" area either.
Let us know how it turns out.
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Answer
If it's a debit/check card, I believe the bank will only do something if the card was use without permission.
Banks do offer credit cards as well. If it's a credit card there are still some restrictions about doing charge backs.
It hard to know if they used a check card or a credit card.
Jamie http://community.here.com/infopop/em.../icon_cool.gif
Answer
Welcome to Paypal hell! She can dispute anything with PP and 99% of the time she will win, regardless of what the issue is. She will lie that it's not what was advertised, not that it wasn't exactly what she wanted. So now it's your word against hers.
I lost a few cases based on customer lies. Also good luck in trying to get your item back when she gets a refund. PP told me that it's my problem to have the customer send it back and if they don't, to go to small claims court.