Question
http://www2.ebay.com/aw/marketing.shtml
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Introducing PayPal Buyer Protection
Date: 09/30/03 Time: 11:14:23 AM PDT
eBay is pleased to introduce the new PayPal Buyer Protection, which will launch in mid-October. As announced at eBay Live! in June, PayPal will begin providing eBay buyers with coverage of up to $500 for claims of non-delivery or significantly-not-as-described on qualified eBay listings which are paid for with PayPal. (For more information on how these claims are handled, please see our PayPal Buyer Protection FAQs.)
PayPal Buyer Protection offers these key benefits to sellers:
Builds trust between you and your buyers;
Makes it easy for your buyers to identify you as a seller in good standing via the new PayPal Buyer Protection shield that appears on qualified listings;
Encourages more buying on eBay!
For automatic enrollment, sellers must have a U.S. or Canadian Verified Premier or Business PayPal account in good standing and have eBay feedback of more than 50 with at least 98% positive feedback. In addition, to be covered, the listing must be on www.ebay.com or www.ebaymotors.com in qualifying categories (see FAQs) and sellers must select PayPal as a payment option when they list the item (whether they are using eBay's Sell Your Item form or bulk listing tools such as Turbo Lister or Seller Assistant). PayPal Buyer Protection is only available for tangible goods (items which can be shipped).
Buyers will be able to easily recognize qualified listings by the new PayPal Buyer Protection shield that will appear in the Seller Information Box. (See FAQs to view a sample.) All buyers worldwide are eligible for free coverage provided the listing displays the PayPal Buyer Protection shield, they use PayPal to pay the seller at the same PayPal account used in the listing, and file their claim within 30 calendar days of payment. Buyers may only receive two PayPal Buyer Protection claim awards per year.
Please note that this program will not replace eBay’s current standard purchase protection program. For more information about the new PayPal Buyer Protection Program, please refer to the PayPal Buyer Protection FAQ’s. Sellers who still have concerns about the program may contact PayPal customer service to opt out.
We invite you to attend a PayPal Buyer Protection workshop hosted by Rob Chesnut and the PayPal team on Wednesday, October 15 at 15:00 to 16:00 PDT to learn more about this program. Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:
Go to www.ebay.com
Click on Community at the top of the page
Click on "Discussion Boards" in the "Talk" section
Scroll down to the threaded Workshop Board on the right side of the page.
We look forward to seeing you there!
Regards,
eBay<HR></BLOCKQUOTE>
PayPal Buyer Protection: Frequently Asked Questions
http://pages.ebay.com/paypal/pbp.html#s11
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>What is significantly not as described?
An item is significantly not as described if the seller clearly misrepresented the details of the item in a way that affects its value or usability. Please note that this does not include cases where you are disappointed with the item and or it did not meet your expectations. If the buyer and seller cannot resolve the issue on their own, PayPal will ultimately determine whether the item is 'significantly not as described' at its discretion. See more information about significantly not as described.
Who determines the item to be significantly not as described?
In the event that a buyer claims an item to be significantly not as described, PayPal strongly encourages the seller and buyer to resolve the dispute themselves. In the event that they cannot resolve the dispute, PayPal will take responsibility for deciding the outcome of the claim. PayPal has developed a process by which both seller and buyer are asked for their input and the item and the listing are reviewed. PayPal will use all reasonable efforts to ensure the outcome is fair to both buyer and seller.<HR></BLOCKQUOTE>
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>SNAD:
The item is a completely different item than that which was presented by the seller in the listing.
An audio book instead of a printed book;
A desktop computer instead of a laptop;
A picture of an item instead of the actual item;
An empty box.
The condition of the item is significantly different.
Clearly used multiple times vs. 'almost new' or 'still in box'
Obviously repackaged vs. 'mint'
The item is unusable and was not disclosed as such (NOTE: this applies to the item in its received state, no matter what the condition when it was shipped.)
Missing major parts or components.
Will not function or turn on.
Spoiled or past a relevant date.
The item is not authentic and was not disclosed as such.
A fake or knock-off item that was advertised as authentic.
A completely different or inferior brand of a similar product.
The item is missing a major portion or quantity.
Ordered 4 dozen golf balls but only received 1 dozen or 4 golf balls.
Item is missing a primary component - e.g. blender missing a top or coffee maker missing the bottom plate.
NOT SNAD:
The item fits into one of the SNAD categories but was reasonably and prominently described in the listing as such.
"Item is being sold 'as is'"
"Item may not work properly."
"Item is missing some parts."
"See picture for scratches or damages"
The item is not wanted by the buyer after s/he sees it in person but was properly described in the listing.
The description could have been reasonably misinterpreted by the buyer or the seller
Item a different color - e.g. it is aqua-marine (according to buyer) but was advertised as teal.
Item has minor scratches but was listed as 'in used condition'
Please note that these are representative examples. There may be times when the characteristics of the item or the situation do not render the items SNAD. PayPal encourages all buyers and sellers to communicate with each other before and after the transaction to prevent these issues from occurring. For items that do not qualify as SNAD, we still encourage the buyer and seller to find an equitable solution. PayPal will reserve the right to make a decision on significantly not as described if the buyer and seller cannot agree.<HR></BLOCKQUOTE>
Oh, and PayPal users who qualify for this new PayPal Buyer Protection policy get a nifty icon in their Seller Information Box.
Blanche
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Okay- let's pick just one...
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>SNAD:
A fake or knock-off item that was advertised as authentic.<HR></BLOCKQUOTE>
Just how do you suppose PayPal will manage to determine which is real and which is not? There are all kinds of fake items out there in just about every conceivable collectible category, and many are very good imitations, which take an expert to detect.
You say genuine, buyer says fake. What will PayPal do? Put a hold on your account for the amount of the item? Have the buyer send them the item for their inspection? How will they determine who is right? Will they use qualified experts to provide an evaluation? Who will pay the cost of this investigation? When will you get your money or the item back?
Lots of questions. I'd be interested in the answers, but one thing I'd be pretty sure about- I'd put my money on PayPal not ending up with the short end of the stick.
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Oh, and PayPal users who qualify for this new PayPal Buyer Protection policy get a nifty icon in their Seller Information Box.<HR></BLOCKQUOTE>
Nifty icons? How cool is that? http://community.here.com/infopop/em...n_rolleyes.gif
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Mr.P ..... I was thinking the same thing.
What a huge can of worms they just opened, and I wonder who will pay for all of this *protection*?
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Hmmm. I love the weasel words. Paypal has a team of "Highly Trained Specialists" who will resolve the SNAD complaints. If the case is resolved in favor of the buyer, the seller loses the $. HOwever it does say "the seller can request the merchandise be returned at the expense of the buyer." but not which happens first.
They do offer an opt-out for sellers but requires a (toll) phone call to paypal support.
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<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Paypal has a team of "Highly Trained Specialists <HR></BLOCKQUOTE>
this is really, really sad...
they have ZERO highly trained professionals for customer service and other real problems, but they have all these HIGHLY trained professionals on staff to stick their nose in your business...
I can't understand WHY their priorities are so screwed up, can you???
and another excuse on my long list of why not to use Paypal....
not because I misrepresent stuff, I just don't want to have to defend myself in a guilty until proven innocent situation.Could you imagine adding cross border communication on top of this kind of hassle....yeah right!!
and Yes I know eBay has that philosophy in life too.... http://community.here.com/infopop/em...icon_smile.gif
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Let's take another one, for instance:<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>The item is unusable and was not disclosed as such (NOTE: this applies to the item in its received state, no matter what the condition when it was shipped.)
<HR></BLOCKQUOTE>Oh goodies, I'll bid on lots of items and never be disappointed again with items that did not meet my expectations because I have eBay's Significantly Not as Described caveat to back me up. Hey, if I really don't like the item, I can just break it myself. Who's to say that the item didn't arrive broken? <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> An item is significantly not as described if the seller clearly misrepresented the details of the item in a way that affects its value or usability. Please note that this does not include cases where you are disappointed with the item and or it did not meet your expectations. <HR></BLOCKQUOTE>Disappointed, hell, I'll never be disappointed again.
I can see the headaches coming now. Send a perfectly good item that's just not quite what the bidder had in mind, and all of a sudden that perfect package got destroyed in shipping.
And, why did I like PayPal so much anyway? eBay's going to force me to use their checkout just to have that darn icon on my sales. Seems that eBay wishes to squeeze out all 3rd paties. http://community.here.com/infopop/em...s/icon_mad.gif http://community.here.com/infopop/em...s/icon_mad.gif http://community.here.com/infopop/em...s/icon_mad.gif
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<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>The item is unusable and was not disclosed as such (NOTE: this applies to the item in its received state, no matter what the condition when it was shipped.)<HR></BLOCKQUOTE>
elizdale, this one bothers me as well along with the Buyer Protection Plan in general. I can see all sorts of problems with this particular clause because the buyer can bypass the insurance claim for broken merchandise. I also wonder what sort of proof they need to show PayPal?
PayPal should NOT put it's greedy hands into the quality of merchandise issues. It's not an insurance company - it's a money mover!
Blanche
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SNAD... what a wonderful new term to play with. Thanks for the fresh acronym, Blanche.
Art for sale on eBay ~ <A HREF="http://www.pencilartist.com" TARGET=_blank>The rest of my art
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I have noted that persons with bad judgment are most insistent that we do what they think best. Lionel Abel
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<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by bhearsch:
PayPal should NOT put it's greedy hands into the quality of merchandise issues.<HR></BLOCKQUOTE>The only way to stay out of "quality of merchandise issues," would be for Paypal to only accept credit cards for cash advance funding of PayPal funds. Buyers simply wouldn't use PayPal if that happened and for good reason. There's even less of a chance that credit card issuers will stay out of "quality of merchandise issues."
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SNAD....isn't that the noise Felix Unger made on the Odd Couple...
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