Question
I got an email from a buyer who had purchased a paintball gun from an Ebay seller from a buyer who did not deliver the goods, and was later NARU'd. He even sent the name and address of the seller. I told him to contact the seller's local law enforcement, to which he replied;
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I understand that I could call the police and take that route (which would by the way, only provide more cost to me and still no paintball gun for my son who is still watching the mail), but what about eBay's "insurance policy that covers up to $200.00 if something like this has happened. What is eBay's responsibility in this matter? The simple matter that eBay (a large company) would guarantee that if something happened they would insure up to $200.00 is the reason that I tried eBay in the first place. Can you not provide me with the information I need to pursue this insurance claim??? Or someone to get in touch with (preferably by telephone).
As far as calling the seller, I would be more than happy to, but there was not a phone number listed any where in the information that you all provided. All I have is an address.
Any information you have, whether on the seller or how to recover from eBay would be greatly appreciated.
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I am going to let him know in no uncertain terms that I have nothing to do with this, I am just one of tens of thousands of mostly honest sellers who contract with eBaY for a venue to sell our goods. I would like to give him an Ebay phone number, or some mechanism to make a claim on this alleged $200 insurance. (Don't worry- I won't tell him where I got it!)
But that's mainly not why I posted. Does anyone here advertise Ebay's buyer protection in thier auctions? Or your personal no fault guarantee? Do you think this would comfort bidders, or just remind them that the Internet is a virtual liquor-store alley?
Answer
I don't advertise it, but I have used it myself, twice, and collected. There is a $25 deductible, I believe, so unless that paintball was pretty expensive the buyer isn't going to find it worthwhile in this specific case.
If the seller's phone number was no good, that's immediate cause for being NARUed. I know this isn't your problem, but if I had received that email I would point the buyer to the insurance program myself, and explain about reporting the seller for having non-working contact info. It'll take a few minutes of your time, but will probably produce a much happier buyer and possibly a later sale for you.
BTW, I would include the links myself, but I managed to wipe out a whole folder of eBay-related links a few days ago and am still fuming at my stupidity. ARGH! http://community.here.com/infopop/em...icon_frown.gif
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