I'm so friggin pissed right now, I can hardly stand it.
It makes this situation sooooooo much worse (heh, to me) that this buyer is ALSO an eBay seller.
No replies to any polite reminder emails, so at 10 days I file UPI. THAT got some action. A flurry of begging to accept payment late (Mailed MO, at holiday time, already late now ) because they couldn't afford a strike on their account. {In hindsight, that should've been a huge red flag to check their feedback -- but who can be bothered with that I ask ya? }
I reply, sure just get it out today ok? (payment was due 12/17, auction closed 12/7)
I finally get the MO and ship 12/22. Post the DC# and a request to let me know when package is rec'd.
Oh my was that the WRONG thing to do!
More flurry - this time demanding the UPI be closed. UPI is only for payment - has nothing to do with whether item is rec'd or not, they write. HUH? Now I'm finally seeing red flags. A whole army of them.
I politely again say I'll close the UPI no problem once they simply state package rec'd in the UPI record.
Now the buyer accuses me of: punishment, power trip, control issues, etc. They open an INR (Item not rec'd dispute) 1 day after shipment. Buyer actually writes in INR: You close the NPB, I'll close this. And that is MY last word on this subject. In for a penny, in for
a pound. Blessed Be!!!!!!
I wrote to eBay on 12/23, of course I've heard nothing {***see post #4 for eBay's response just rec'd}. Anyone have any ideas on that front? Isn't that fraudulent filing?
Next I looked in their feedback. 2500+ with 7 negs and 19 neutrals in the past year. By the by, most all their auctions are run as "private". Here are some exchanges:
Dec-19-06 Neutral
Buyer: Book But SLOW & LATE Delivery For Expedited (Priority Mail) Service!
Reply by {my PITA buyer in their seller role}: I had a priority item arrive from NJ to PA today- took SIX DAYS. HOLIDAY MAIL!
Follow-up by buyer: I cked w/Post Office! U - R - A - LIAR! How WICKED of you to give me a NEG! F-
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Dec-16-06
Another seller: After 2 weeks and many promised no payment was received. Sellers beware!!!
Reply by {my PITA buyer}: Item paid for. ZERO communication. Just a big fat neg. I'm waiting for my blouse
Rating Mutually Withdrawn: Buyer and seller mutually agreed to withdraw feedback for this item.
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Dec-11-06
Another seller: NON-PAYING BIDDER! PROMISED TO SEND M.O. FOR PAYPAL ONLY AUCTION-NEVER CAME!
Follow-up by seller: Cannot prove payment sent or m.o cashed. no response to message left last week!
Reply by {my PITA buyer}: I paid 11/22. When I called she was NASTY and HUNG UP ON ME. Impossible!
Rating Mutually Withdrawn: Buyer and seller mutually agreed to withdraw feedback for this item.
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Nov-08-06
Buyer: Transaction not completed - no papal & Visa system unworkable.
Rating Withdrawn by eBay: Buyer didn't respond to the Unpaid Item notification for this transaction.
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Next 4 comments are all from the same buyer dealing with my PITA in their seller role. PITA comments extremely interesting to me, since they accuse ME of a power trip ...
Nov-08-06 Negative
Buyer: Sent M.O.day after sale.He didn't even contact me.BEWARE of idiots like this.
Reply by {my PITA buyer in their seller role}: Buyer has really blown a simple late reminder wayyyy out of proportion. Pity.
Nov-07-06 Neutral
Buyer: Sent M.O. on Monday. On Sunday he puts in a no pay claim against me.
Reply by {my PITA buyer in their seller role}: 3 items closed on 8/12. Payment was due 8/17. I didn't get payment until 8/21.
Follow-up by buyer: Sale ends Sat. I buy and send M.O. on Mon. What?I'm suppose to send overnight ?
Nov-07-06 Neutral
Buyer: M.O. arrives on Mon. He couldn't wait 1 day for Monday mail?
Reply by {my PITA buyer in their seller role}: All I did was open NPB's which is how eBay works. It NEVER affected your account
Follow-up by buyer: Same with neut. fdbk.It's not a negative.If you want instant payment,get Paypal.
Nov-07-06 Neutral
Merchandise finally arrives 11 days later. Won't deal here again.
Reply by {my PITA buyer in their seller role}:However hitting my FB affects me when all I did was follow protocol. Grow up!
Follow-up by buyer: I simply leave neutral(not neg) fb and he blows up and hits me with 3 neg. fbs.
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Nov-05-06 Negative
Buyer: not a good experience at all
Reply by {my PITA buyer in their seller role}: You didn't like dress, you returned it- I REFUNDED you and you neg me? GET REAL
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Oct-31-06 Negative
Buyer: VERY slow to answer the E-Mails and send the item I would not buy from them
Reply by {my PITA buyer in their seller role}: I beg to differ on both accounts; newbie who follows no rules & 0 communication.
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Oct-27-06 Neutral
Buyer: I wouldn't have said mint condition, though thank you for the easy transaction.
Reply by {my PITA buyer in their seller role}: Condition is subjective. If you did not agree I woulf have gladly taken it back.
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Oct-27-06
Buyer: Charged $12 for shipping, stamp cost $5.90.Refused to refund difference.
Reply by {my PITA buyer in their seller role}: International customer. Shipping is not just stamp. It's s/h/i and custom forms.
Rating Mutually Withdrawn: Buyer and seller mutually agreed to withdraw feedback for this item.
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Oct-18-06 Neutral
Buyer: book arrived in gd cond,but v. poor comms, will never deal with again, see dispu
Reply by {my PITA buyer in their seller role}: Had I delivered it to New Zealand in person for FREE she would still complain. Follow-up by buyer: didnotdemandspecialtreatmentveryrude&lieswishIhadl eftnegnow!commentsshowtruth Ok. So I'm dealing with someone at the very least who seems to have a ready temper. They've also shown themselves well acquainted with eBay tits for tats.
What now? What would you do?
Do I stand firm in asking them to state package rec'd in the UPI? I used DC and they have access to the number.
I considered returning the friggin $9.45 paid for this hell and calling them unpaid - but that seems like a lot of hassle and potential for exponetial escalation.
However -- I am being blackmailed with an INR dispute. I've posted in that separate dispute the shipping info. Will it be closed at some point thru eBay? Do they care? I've only dealt with PayPal bogus claims - not on the eBay side.
My last comment in the UPI process was: eBay states this dispute should only be closed if "We've completed{*} the transaction and we're both satisfied." {*}Completed transaction ends with you acknowledging receipt. In my opinion, you've demonstrated a vindictive and less than professional attitude. As previously stated in the interest of prudence, I requested you state here when your package was rec'd. This will remain on the record "package rec'd" and serve to color me "satisfied". Only then I can close this matter. Their response? *yawn*
Thoughts?
- Am I being unreasonable to want buyer to state package rec'd?
- How can I trust this person to close the INR at this point if I did close the UPI?
- When do you close an UPI if you have to open one as a seller?
Answer
{{{{{Vampy}}}}}
Toots, I'm so sorry you're going through this. My advice is to forget about it for today--it's Christmas! Relax, have a good time and deal with it tomorrow.
Answer
Thanks for the hug MR. The rest of my week is really tight - soldabunch this past week and have to work the next 5 days. Gotta get some different thoughts today, won't have time for much but sleep, eat, pee later ....
Answer
Ooooo, here's eBay to save the day!
Response rec'd: Dear {Vampy},
Thank you for writing eBay in regard to item number xxxxxxx. I understand you already shipped the item, and the buyer was aware of this, but he claimed he has not received it and has opened an Item Not Received dispute.
I apologize for the delay of the response due to the large volume of emails we are receiving and for the inconvenience it has caused you.
Your concerns are important to us and we take them very seriously {uh huh, really? You do?}. Shipping insurance is the only way to protect against this type of loss. Unfortunately, there's not much that we can do to help in these situations. You can choose to refund the buyer in these situations or not to. It is up to your discretion. I encourage you to weigh all possible risks and consequences as you work to resolve this with your trading partner.
At this point, I'd recommend the following (I've included details below):
- Contact the buyer, if you haven't already done that.
- Contact the shipping company.
Contacting the Buyer
In most cases, the buyer will be quite willing to work with you to achieve a mutual resolution. To request the buyer's contact information:
1. Click the "Advanced Search" link at the top of any eBay page.
2. Click the "Find Contact Information" link on the left side of the page.
3. Enter the User ID of the buyer and the Item number.
Contacting the Shipping Company
Here are the Web sites for the three most commonly used carriers. If you shipped the item through one of these companies, you or the buyer can contact them to see what they can do to help resolve the situation:
- U.S. Mail (USPS):
http://www.usps.com/welcome.htm
- United Parcel Service (UPS):
http://www.ups.com/using/custserv/ge...aq.html#claims
- Federal Express (FedEx):
http://www.fedex.com/us/customer/claims
I understand that resolving these disputes can sometimes be difficult. To help you, we've partnered with Square Trade, an online dispute resolution service. To learn more about SquareTrade please go to: {ah ha! The old Nothingsquareaboutthistrade hard sell!} http://www.squaretrade.com/spl/jsp/e...paign=EBY_OD_1
I reviewed your account and found that you filed an Unpaied Item dispute on December 17, 2006. If the issue is not resolved, you may request for final value fee credit through the following steps:
1. Click the "My eBay" tab located at the top of any eBay page. You may be asked to sign in.
2. Click the "Dispute Console" link on the left side of the page.
3. Click the "View" link next to the item to see its current status.
**Important**
Check the status of the item before going on to Step 4. If you close the dispute and the item isn't yet eligible for credit, you won't get the credit.
4. If the item is eligible for credit, you'll see a check mark next to the item. Click "Close Dispute" and select the reason.
I see also that the buyer filed an Item Not Received dispute on December 22, 2006. This process is a new way to help buyers and sellers communicate with each other and resolve disputes when a buyer experiences a problem. The process takes the mystery out of what to do when a buyer:
- does not receive an item, or
- receives an item that is significantly different from what was described in the listing.
For answers to additional Frequently Asked Questions, please see the following help page:
http://pages.ebay.com/help/announcem...geName=CMDV:AB
If the other member proceeds with filing a Protection Claim through eBay, you will be contacted for your side of the story before Claims Administration makes a determination on the claim. Please furnish them with all relevant facts in a timely manner when information is requested. {hmmmm, at last a bit of info that might just be a teensy weensy helpful}
To help ensure your success in future transactions, please review the "Seller's Checklist" located on the following help page:
http://pages.ebay.com/help/sell/checklist.html
I understand your frustration regarding this matter {uh huh, really? You do?} and apologize for the inconvenience it caused you.
Sincerely,
The canned response robot #4565r7
eBay Customer Support
Answer
Well I'm afraid IMO you brought it on yourself.
Once you had payment in hand, the fact that you decided to blackmail the buyer first, into giving you good feedback before you would close the UPI, probably sent off alarms in her head to.
You had her money, you still had the ability to leave a negative, why did you need further threat?
As a buyer I would be afraid I was now dealing with a vindictive seller. I'm not saying you are, but as a buyer who doesn't know you, thats certainly the impression your giving.
Answer
I had this happen last year. The guy opened up an INR after I filed UPID and ebay found in their favor and put a blackmark on my account and told me they'd only remove it after I showed proof the buyer received the nonpaid for items. And ebay refused to grant me FVFC on an over $60 not paid for transaction.
What kind of money order did the buyer send you? Could it have been a fake money order? Or the money order could've been reported lost and will bounce later?
Well, try not to worry about it today. The problem will still be there tomorrow.
Be sure to put the person on your blocked bidder list and guard your listings though. Remember what happened to pirate.
Answer
Originally Posted by Doofy Well I'm afraid IMO you brought it on yourself.
Once you had payment in hand, the fact that you decided to blackmail the buyer first, into giving you good feedback before you would close the UPI, probably sent off alarms in her head to.
You had her money, you still had the ability to leave a negative, why did you need further threat?
As a buyer I would be afraid I was now dealing with a vindictive seller. I'm not saying you are, but as a buyer who doesn't know you, thats certainly the impression your giving. Umm, Doofy - where did I say that (the bold part)? I asked her to state package rec'd in the UPI dispute. I went back over what I wrote and I don't see where I asked for feedback of any kind. If I did, would someone please show me where?
Answer
Originally Posted by mysteriouscutie I had this happen last year. The guy opened up an INR after I filed UPID and ebay found in their favor and put a blackmark on my account and told me they'd only remove it after I showed proof the buyer received the nonpaid for items. And ebay refused to grant me FVFC on an over $60 not paid for transaction.
What kind of money order did the buyer send you? Could it have been a fake money order? Or the money order could've been reported lost and will bounce later?
Well, try not to worry about it today. The problem will still be there tomorrow.
Be sure to put the person on your blocked bidder list and guard your listings though. Remember what happened to pirate. Cutie - lemme get this correct.
You had a NPB and opened an UPI. That NPB opened an INR and won? Without ever paying for the items???? Is that right?
What happened to Pirate? Who is Pirate? Someone on here?
Answer
Maybe I didn't have enough coffee...
But you opened a UPI.
Got paid.
Sent item.
But won't close the UPI until certain conditions are met.
Is this correct?
Answer
I don't see it as a condition - I guess I can see where it may be.
I'm only going by what eBay says to do on the dispute itself.
You can close this dispute if
- You and the buyer are satisfied and if I want to close it, one of the choices says
We've completed the transaction and we're both satisfied. To me, "completed" means buyer acknowledges receipt and "satisfied" means that I can have some record/means of protecting myself.
I'm simply asking for a receipt confirm because the buyer has been a PITA from the beginning - and then promptly cemented my suspicions with the INR business a day after she knew I shipped it. Then come to find they have a temper display history in their feedback.