Question
<sigh> Yahoo's so called Customer service is just a tad lower than a frog's butt, well Ok a lot lower. I have emailed them 7 times over the past 2 months over account issues. Guess how many times they emailed me back with a response, of even just a simple "drop dead butthead" Well, if they had responded back from my email from yesterday, that would be a total of 1. They didn't and the response rate is still at 100% zero,nada,zilch
so, does anyone have a phone number for Yahoo's famous world-class customer service.
And no I wasn't rude in my emails, that would have been, well, rude. Thanks in advance. You can Private message me if you rather go that route.
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Wish I could help... I had a Yahoo email account hacked into a few years back and my pleas fell on deaf ears.
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I can't help either.. But it does make me wonder....
Why do people continue to do business with companies that provide such bad customer service/support? Are we all just sending the message that it's ok? Is it an "online" only thing? Why do we (the masses) continue to do business with companies that seem to have absolutely no concern for quality of service or customer support? It seems to me like we are just contributing to the overall problem.
-Jim
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From http://www.gethuman.com/us/
Yahoo: 408‑349‑1572 Pres 0 repeatedly, ignoring error messages.
Yahoo media relations:
http://docs.yahoo.com/info/address/
Street Address Yahoo! Inc.
701 First Avenue
Sunnyvale, California 94089
Phone (408) 349-3300
Fax (408) 349-3301
Office Hours 8:30 a.m. to 5:00 p.m. PST
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Why do people continue to do business with companies that provide such bad customer service/support?
I'll tell you what I think.
There is an abundance of NEW customers entering the online scene that are simply not aware of the culprits.
The companies that provide NO customer service worth mentioning simply divert that money to advertising in strategic areas. Those new customers that see the ads associated with business they believe to be reputable sign on as fast as those who know better sign off. It would appear that if you have enough customers going through the turnstiles you don't have to care about any of them.
In my opinion it's bordering on criminal. By the same token I guess you could apply "Buyer Beware".
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I don't get it either Jim, and it's not just internet companies. I'm currently having my phone disconnected for non-payment every three days because SBC bought AT&T at the same time I switched DSL companies....or at least that's their latest theory. But here in Chicagoland, there's one only one local company to "choose" from, so I'm just stuck.
It's a volume game these days, and we're all disposable individually.
And what really troubles me is that, as Americans, we're seeing the end of our Industrial era and the beginning of what they're calling "A Service Economy."
I am not convinced we're doing a very good job at that. Well, we can make burgers pretty quickly, I guess.
Yahoo is terrible, but yet their stock rising because they're selling more and more advertising.