Question
Amendment to the Closing Accounts and Limiting Account access policy
Notice Date: October 4, 2005
Effective Date: November 4, 2005
Beginning November 4, 2005 the Closing Account and Limiting Account access policy will be amended by including the ability of PayPal to limit your PayPal account if you have abused the Buyer Complaint process.
Answer
How do they determine if someone's abused the buyer complaint process?
Answer
How do they determine if someone's abused the buyer complaint process?
Through cockfights held in the office?
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I saw that tonight.
Hope they didn't enact it due to my 'survey' results from the 2 buyer complaints I filed this week. I was QUITE blunt.
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I think this is good...
I had a buyer complaint once at PayPal.. they said I failed to deliver the goods.. PayPal took the money out of my account and sent it back to the user.. The auction had only ended like 6 hours earlier and I had already shipped the item. (the timing was perfect with my trip to the post office)
PayPal refused to do anything because I didn't have online proof of shipping. They didn't care that the auction had only ended 6 hours prior and there's no way the complaint was valid. They siad they couldn't do anything about it.. Now, they can.. and it only took about 3 years.
-Jim
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Now, they can.. and it only took about 3 years.
Well... I DO think this is a good thing, however, in your situation Jim, I don't think your buyer would have been held accountable for "abusing" the system. After all, they "won" the dispute, did they not?
I would think abusing the system would be for a PayPal user to repeatedly be denied the chargeback, IE the seller wins the dispute.
Even after well over 1000 PayPal transactions, we've never had a buyer dispute and "take" back their money, but I maintain that this can only be a good thing... perhaps making a buyer think twice about posting a flippant dispute without attempting to resolve things with the seller.
Cheers
Answer
Originally Posted by FiberGuy
Well... I DO think this is a good thing, however, in your situation Jim, I don't think your buyer would have been held accountable for "abusing" the system. After all, they "won" the dispute, did they not?
huh?
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Originally Posted by FiberGuy
Well... I DO think this is a good thing, however, in your situation Jim, I don't think your buyer would have been held accountable for "abusing" the system. After all, they "won" the dispute, did they not?
Actually I'd say this is exactly the sort of abuse PayPal can take into account. (Of course the multiple abuse things you mentioned would fit this definition also)
At least I'd sure hope so.
Jim said that paypal AGREED that there was no way the item could have been received/not received at the 6 hr point post-sale...but they couldn't DO anything about it. Sounds like abuse to me.
Jim (or anyone): Does Paypal give any more info about how they'll apply this?
Elaine
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Jim said that paypal AGREED that there was no way the item could have been received/not received at the 6 hr point post-sale...but they couldn't DO anything about it.
Ahhh... OK... that part didn't sink in... I was posting a bit too late last night!
Cheers
Answer
Originally Posted by FiberGuy
Ahhh... OK... that part didn't sink in... I was posting a bit too late last night!
Cheers
Yeah, the coffee was wearing off by then, right?
lol
Elaine