Question
Got an email from eBay notifying me that my password & secret question....Didn't pay much attention, thinkin' it was yet another phishing scam, even tho there were no hot "links" to fix the problem in the email....Went to eBay, tried to get into "My eBay" and lo & behold my account/password not valid....YIKES!!!....Is this for real????....
In order to protect the security of your eBay account, we have reset your password and secret question. This action was taken because your password may have been compromised. Sometimes this happens when members respond to an email asking for personal information. Although those emails appear to come from eBay, they are really sent by people attempting to gain access to your account. We appreciate your cooperation in working with us to protect your account by taking the following steps.
Since your password was reset, you will need to create a new password by following the instructions provided below. Until you complete this process, you will not be able to bid on or list an item.
1. Click on the "site map" link at the top of most eBay pages.
2. Click on the "I forgot my password" link located in the middle column under the “Services” heading.
3. Once you have reached the ‘Forgot Your Password?’ page enter your User ID in the provided box and click on the ‘Continue >’ button.
4. On the next page you will be asked to answer the Secret Question that you created at the time of registration OR provide one of three pieces of contact information from your eBay account. Since we have reset your Secret Question along with your password you will not have the correct answer to your secret question. Please proceed by supplying one of the three pieces of contact information requested then clicking the ‘Continue >’ button.
5. An email with the subject line ‘Forgotten Password’ will then be sent to the email addressed you have tied to your eBay account. Please log into your email account and click on the link supplied to you in the email that we have sent.
6. Once you arrive at that link you will be prompted to enter your User ID one more time, then enter and reenter your new password.
IMPORTANT: In addition to changing the password on your eBay account, please change the password on your personal EMAIL account. If your old eBay password was also the password for any other online account you use (PayPal, etc.), we recommend that you immediately change those passwords as well. To maintain password security, each one of your online accounts should have a different password. Even a slight difference (one letter or number) offers substantial protection.
SELLERS: After creating your new password on eBay you will need to update the eBay password that is stored within any auction/listing software that you may use to list your items, relist your items, or add information to your listings. Taking this step will ensure that your current and future listings run without interruption.
Taking these steps will ensure you are the only one that has access to your account. Also, please remember the following guidelines when it comes to password security:
1. Make sure your password is difficult to guess, and uses a combination of letters and numbers.
2. Don't use the same password on eBay that you use on your email account, or on other Web sites.
To learn more about protecting your eBay account, please visit eBay’s Security Center by clicking on the ‘Safe Trading Tips’ link at the bottom of any eBay page. The Security Center contains information about protecting yourself from Spoof (fake) emails, buying safely, selling safely and many other important eBay safety issues.
Thank you for your cooperation and patience in this matter.
Regards,
Customer Support (Trust and Safety Department)
eBay Inc
Answer
Check with Live Help on eBay's home page. I *think* I've heard of them doing this before, but you might ask to be sure.
Answer
If someone tries to log in unsuccessfully, after a certain number of attempts, eBay will lock you out. Could that have happened?
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Same thing happened to me last year. It was really frustrating. I finally found out that a third party had tried to access my account several times and that had triggered the reset. After you change your password you need to quickly go into any of your third party accounts like picture or listing hosts and give them the correct password or it will just keep on happening when they try to access ebay with your old password.
Joan
Answer
Thanx folks.....I did a manual reset (figured better safe than sorry...I run up enough eBay buys on my own, didn't need help from any nut with my pw )...I don't have any third parties who have my eBay info (paranoia led to that..he.he.he!)....So I'll watch and wait and see if it happens again....
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I had my password reset 3 times last month, and 9 times in the past year. Every time has occured after I've been a little "vocal" on the ebay boards.
Answer
This action was taken because your password may have been compromised. Sometimes this happens when members respond to an email asking for personal information. Although those emails appear to come from eBay, they are really sent by people attempting to gain access to your account.
OK, someone please explain to me, in little words....
why is it now better that ebay handles ALL our email contacts?
We never had this big of a problem when we handled our own emails.
Can someone ask some one at ebay to explain why this is happening and what we can do from our end to prevent it.....I bet the answer will be the funniest thing we have read in ages.
Answer
Mary, go to your eBay account and click on preferences. Scroll all the way down the page and make sure that the third party section is blank. The one that was trying to access my account had just appeared out of the blue without my authorization.
Joan
Answer
Hmm update yout anti virus and run it. Also download a trogen hunter and see if any are on your computer.
Run your spyware removal stuff also.
Sounds like you may have got a keyloger.