Question
web site
Not sure if we will use, but someone reading this might. The Lite version is free
"EzSupport Lite for eBay is designed to automate customer support between eBay buyers and sellers. Integrated with eBay’s “Ask the seller a question,” the system reviews a buyer’s questions against a knowledge base built by the seller and then automatically e-mails a reply."
let us know if anyone does use this, and what your thoughts/results are.
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Don't use it. Never will. I guess I don't need to tell anyone what I think of automated customer support.
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Hell, this must be exactly what eBay has been using all these years to send their keyword generated canned customer support replies!
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Originally Posted by RetroRed
Hell, this must be exactly what eBay has been using all these years to send their keyword generated canned customer support replies!
This is one of the things that internet idiot savants just don't get about the selling process.
In retail, you always get questions, some smart, most oddball or repetitive. However, in retail, one uses questions as a way to actually sell the customer. Sometimes the way you answer is more important than the answer itself.
eBay and many large websites consider the questions buyers ask as just a hinderence to their getting the money, and treat this process in a shallow way. I believe canned answers are usually not successful in closing a sale.
I still answer every email personally, even negative ones complaining about my price, or telling me WalMart is cheaper. Because of the way I handle these, I usually turn most inquiries into purchases and complainers into happy campers.
Services like this will never be sophisticated enough to close a sale.
But they are very cheap and effective if you want to chase potential customers away IMHO.
Larry