Question
How is this ebay related? You may want to be careful selling on amazon. I sold a rare cd recently, without the inside liner (known as cover art) - I looked at their terms, and nowhere does it state that this is an unacceptable item. Their acceptable condition states that missing items must be noted, and so I did.
Anyway, I get an email from them about their A to Z buyer guarantee (which translates to screw the seller, what are they gonna do?) - They then took the money out of my account, said that since I did not abide by their terms because of selling something different as advertised (missing the cover art) that the buyer does NOT have to ship back the CD, and that they get their money back!
Luckily, I have a reasonable buyer, who is shipping back the CD. This is my second run-in on amazon, the first time amazon claimed I did not respond to their email about a missing item (I did, and provided the delivery confirmation number) and they removed the funds. I had an unreasonable buyer, who was happy to pay nothing for something, so after I filed a postal fraud claim and they received a letter stating they were under investigation, they couldn't send me my money fast enough!
The lesson learned here:
1) Only sell items on amazon that I want to give away, anything valuable is not a good idea, because all it takes is a complaint, and amazon will most likely side with the buyer
2) Never use the note field for anything. I sell video games and not cartridge only, but never again. I'll list the condition as acceptable, but never again put in a note because that is what did me in on this transaction, being too honest
3) If I ever want something for nothing, just browse amazon, find a poor sap seller who is being honest with their listings, and if I want to, get the item and pay nothing for it...
Answer
I am only a buyer on amazon-but will say that I look at the description field, and I thank every seller that puts something in there if it's missing or such. If you don't, you can bet I'll complain. Don't punish the honest buyers for the dishonest ones-the honest ones are the ones you want. I've only had 2 problems, and both were resolved. Did you know that amazon makes it very hard to understand that you can email the seller?
Originally Posted by ebayvet
How is this eBay related? You may want to be careful selling on amazon. I sold a rare cd recently, without the inside liner (known as cover art) - I looked at their terms, and nowhere does it state that this is an unacceptable item. Their acceptable condition states that missing items must be noted, and so I did.
Anyway, I get an email from them about their A to Z buyer guarantee (which translates to screw the seller, what are they gonna do?) - They then took the money out of my account, said that since I did not abide by their terms because of selling something different as advertised (missing the cover art) that the buyer does NOT have to ship back the CD, and that they get their money back!
Luckily, I have a reasonable buyer, who is shipping back the CD. This is my second run-in on amazon, the first time amazon claimed I did not respond to their email about a missing item (I did, and provided the delivery confirmation number) and they removed the funds. I had an unreasonable buyer, who was happy to pay nothing for something, so after I filed a postal fraud claim and they received a letter stating they were under investigation, they couldn't send me my money fast enough!
The lesson learned here:
1) Only sell items on amazon that I want to give away, anything valuable is not a good idea, because all it takes is a complaint, and amazon will most likely side with the buyer
2) Never use the note field for anything. I sell video games and not cartridge only, but never again. I'll list the condition as acceptable, but never again put in a note because that is what did me in on this transaction, being too honest
3) If I ever want something for nothing, just browse amazon, find a poor sap seller who is being honest with their listings, and if I want to, get the item and pay nothing for it...
Answer
It's just like that on half.com. I sold some stuff on there and got ripped off quite a few times. One guy was replacing his cassette tapes by buying cds and claiming that the seller sent a cassette instead. The guy ripped off a lot of sellers. Another guy claimed that a movie that I sent him was no good. It had only been watched and was nothing wrong with it (other than it being an awful movie in itself). The guy did that to numerous sellers and resold his free inventory. I've stopped selling on half.
Answer
Such a frustrating situation!
Yes, Amazon is very customer oriented and we as sellers have to accept certain conditions. Sure we are honest, but if the customer does not receive an order or is dissatisfied, Amazon must make it right. That's why they are Amazon. And if that means we must 'suck it up' and lose on a shipment every so often - that is the nature of the business. I say, do not be one of those sellers listing your items for cheap just to compete. Do not work for free...put a value. I have believed that most customers do not trust the low prices ($.01???) and most want to pay at least 'something' fair for what they order. I list my items and put reasonable marketvalue prices on them and I'm doing well right now. I enjoy the nice little piece of change Amazon deposits into my bank account. If I were listing my items as cheaply as some and them losing the money on top of that I'd really be peed! On the other hand, I think eBay leans more toward the seller as far as remediation. If the seller has a proven good reputation plus the benefit of records, then the buyer is not always right. It really blows when you do your best and problems like this arise. A key point here is not to linger on the negatives but move on to the positives. Peace