Question
I have clearly stated in my ebay auctions that I only accept paypal from confirmed U.S. addresses and that international buyers could pay with either bidpay or the international postal money order. Canadian bid anyway and won auction. Then immediately demanded to pay with paypal, complaining about the cost of bidpay and saying that I was discriminating against him. Then said he expected to pay with paypal and that I ship immediately. I suspect I'll be getting negged by this one.
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He can't make you take paypal. I'd file for my fees immediately-there is a choice(or there was, hell who knows these days with the way things change) that the buyer wants to pay with a method you don't accept. Maybe that'll get him to pay the way YOU have in your auction.
PS-don't forget to neg him back.
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mommy has good advice. Sorry this is happening - more stress!
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I love Canadian buyers who use Paypal - don't even charge them extra for shipping.
And my sales show it.
Everyone has their own reasons for denying payments by Paypal (domestic and international as the case may be), and judging from the number of threads over the years, those who don't want to accept Paypal really have to fight the customers off.
There is a lesson in that somewhere.
Larry
Answer
Originally Posted by litlux
I love Canadian buyers who use Paypal - don't even charge them extra for shipping.
And my sales show it.
Everyone has their own reasons for denying payments by Paypal (domestic and international as the case may be), and judging from the number of threads over the years, those who don't want to accept Paypal really have to fight the customers off.
There is a lesson in that somewhere.
Larry
Don't take PayPal at all. No need to worry about such issues and save money.
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I've deflected these a few times.
Explain that PPal doesn't provide seller protection for unconfirmed addresses and that currently they only confirm U.S. addresses. Lay the "discriminating" thing at PPal's feet.
Be calm, professional, soothing. Explain that you're quite willing (if you are) to cancel the sale as no harm no foul to both of you.
Think of it as a child/adult dynamic. The buyer is demanding something they already know is against your TOS. The buyer is the child. They can't force you to do anything. The adult (you) now calmly and patiently maneuvers the child to behave appropriately.
Don't let this turn into a pissing contest. State why you do what you do, and that's the end. Any more from them can be answered with a calm, "Thank you, but my business plan is not set up to be able to fulfill your request."
If they neg you after that, you can always neg them back, but imo it's worth it to try to avoid getting the neg if possible.
Peace,
Sadie
Answer
Originally Posted by sadie999
Explain that PPal doesn't provide seller protection for unconfirmed addresses and that currently they only confirm U.S. addresses.
That's changing in mid-June: http://www2.ebay.com/aw/core/200505....05-05-26151414
.
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Hi Irene,
I haven't checked it all out yet, but from the reading I have done, it looks as if the seller would still have to prove delivery, which for international mailings is virtually impossible unless one ships the most expensive ways.
Peace,
Sadie
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Originally Posted by sadie999
...it looks as if the seller would still have to prove delivery, which for international mailings is virtually impossible unless one ships the most expensive ways.
That is the way I read it too. Basically, we still have to have proof of delivery and only USPS Global Express EMS, USPS Global Express Guaranteed, and the other FedEx, UPS, etc. offerings provide online tracking. Not all countries are included.
Another thread on here mentions third party insurance as a means to circumvent the Protection programs and their requirements (my choice of words.) That provides "an easy" reimbursement for the seller at nominal cost. The downside to that approach would seem that the buyer would likely still put the seller through the non-selling seller processes claiming non-delivery, along with the seller strikes. The idea of third party insurance seems good otherwise.
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The Paypal international protection plan is pure smoke and mirrors. All too typical in today's business world of bull**** instead of truth.
Your mileage may vary as does mine. I tell the truth as I see it, no parlor tricks. Helps me sleep better at night.
Lary