Question
I have been fortunate over the years to have had only a handful of NPB's to deal with and up until a week ago, had only read about the nightmarish hassle the "new & improved, enhanced" NPB filing was.....well now I am getting fully indoctrinated and pretty sure my blood pressure is up a few hundred points or so by now.
Had to file four against 3 buyers the same day.....one paid immediately by PayPal, and the mult auction winner emailed that they had somehow missed the EOA notice and payment was going out the next day. BUT......problem buyer #1 is ready to make me bald.....and this goofy new system of eBay's isn't helping any!
Now I had already had numerous emails with this buyer over having not received payment....started out with her answering the EOA by saying she would get a money order in the mail "on Friday"....after winning the auction on Sunday. The following Monday, my eBay showed that she had marked payment as having been mailed THAT day....so I patiently wait. Never shows and she doesn't reply to emails....all the while bidding & buying along. Finally try emailing her thru eBay and surprise....I get an answer. "opps.....I will get it right out." (this is at 3 weeks by now) As you can guess....the payment still never shows.
Finally, on day 30, I venture into the new NBP process for the first time and now she has become a REAL headache. She first answers the dispute by saying she has a copy of the MO and will put a track on it and send a replacement one if I don't receive the original by last Friday. Gave the PO a couple of extra days and filed reply yesterday that payment still hadn't been received and that I would close out the dispute against her if I didn't receive it by Monday, June 6th....mainly because she has now claimed to have not sent payment and then claimed to have sent it twice.
Now, she has replied to that with a request that the dispute be closed because "payment has been made and item recieved" Sheeesh....you mean the item that is STILL sitting here on my "to be shipped" shelf waiting for the second MO you claim to have sent???
I know that I am dealing with a VERY confused buyer at this point, and thanks to the compounded confusion from the dispute process, I think I am just going to stick to my original deadline and let her earn strike #2 on her record.
The only "improvement" I can see to this new dispute process, is that it gives an NPB a couple of extra weeks to jerk around and the hope from eBay that sellers will simply give up and let them keep the fees.
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I think there is a place on the dispute console that allows you to choose something like "the buyer never paid and I never want to hear from them again." You might try that.
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I guess I'm a little jaded by now. Once I start the NPB process I don't communicate with the buyer at all via email and I ignore anything they say that doesn't result in the deadbeat paying me. As soon as I get paid I thank them and continue as if there had never been any sort of snafu.
In fact I ignore a lot of extraneous email. I bill the customer once, If they don't pay I send a follow up that indicates I have yet to be paid. I generally don't respond to stupid requests, sad stories and delays. When I'm ready to file after 20 days or so of non-payment I just go ahead and file. When the blue check mark indicating the item is eligible for partial refund shows up I decide if I want to continue with the crap or end it and get my fees back. Usually I just end it and move on.
I guess that's the long way of saying I agree with theauctionqueen. If you can end it and move on I would. Try to keep emotions out of it. The object is to get paid and sell more stuff.
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theauctionqueen is right. YOU can close the dispute with a choice. Just MAKE SURE that you have the right fields checked so you will get credit. It's automatically checked so you won't get the credit.
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but packie, once they answer the dispute, can't you now automatically close it without having to wait the 7 days
close it and move on.
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Originally Posted by gabs-a-lot
but packie, once they answer the dispute, can't you now automatically close it without having to wait the 7 days
close it and move on.
Gabs, packie sell so infrequently that I am not sure he knows how eBay works anymore.
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I guess my problem with this new process is that it *IS* new to me. All this replying back & forth seems nuts.
Plus there is the added emotion that got in the road with it being the first buyer I have had from the small hometown I grew up in....and I think there is every possibility that she is the wife of someone I went to high school with.
Since I said that I would waint until Monday for payment to get here, I will follow that track.....but it is OVER then. Way too much effort has already been invested over a $20 sale.
The only thing that confuses me now is whether her claim that she HAS received the item can screw things up??? The dispute still shows as "eligible".
(gabs....see you finally got your package, but ya still "owe me" a couple of feedbacks You are screwin' up my percentages. )
Commentary: you are formally invited TO BITE ME!!!
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Originally Posted by commentary
Gabs, packie sell so infrequently that I am not sure he knows how eBay works anymore.
Most of the people that sells freqently probably doesn't know how ebay works anymore.
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Originally Posted by packratsattic
The only thing that confuses me now is whether her claim that she HAS received the item can screw things up??? The dispute still shows as "eligible".
The only thing that can happen is eBay will give your fees back then if she continues to beotch to ebay they will likely remove the mark on her record.
It's in ebay's interest to keep everyone happy and in my experience they don't get involved in he said/she said. They give you your money and make her happy by removing the mark if she asks. I had a wacko deadbeat last year and that's exactly how ebay handled it.
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Originally Posted by packratsattic
Plus there is the added emotion that got in the road with it being the first buyer I have had from the small hometown I grew up in....and I think there is every possibility that she is the wife of someone I went to high school with.