Question
I have an auction which I would be happy to cancel. Buyer thought they were buying something else. Is the only way to officially cancel this transaction through this form?
It is a 0 feedback bidder who just registered, and they don't understand Ebay at all. If they get a message about unpaid bidding they will hit the roof.
This applies but is the only way we can use it is with the unpaid process.
http://pages.ebay.com/help/tp/unpaid-item-process.html "We've agreed not to complete the transaction. With this option, the buyer does not receive an Unpaid Item strike, the seller receives a Final Value Fee credit, and the item is eligible for a relist credit."
Answer
Yes, I would file the NPB but I would explain to your buyer what you're doing. Bet
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You can file 'mutally agreed".........BUT...warn them first that the wording might look 'harsh' but not to worry about it .
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Thanks for the replies. The bidder is already upset because they did not read the auction for what I was selling. I think this newbe may not have read the description and just bid with the button at the top and didn't read the description. She already is upset and has made some damaging accusations on the auction questions.
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I just had to file "mutual cancellation" thing. Buyer accidently bought 3 of my store items, meant to only buy 2.
I just warned her before I filed it and told her as long as she agreed it would cancel it out and would not count against her.
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She already is upset and has made some damaging accusations on the auction questions
I thought you were being nice to somebody that is sorry about screwing it up.
If she's being a pissant, remember, she can screw the mutually agreed up on you if she replies to it wrong.
Make sure you want to 'save a newbie' at your own possible expense if she either doesn't get it or is being disagreeable.
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Good thoughts BarbNY, I didn't realize she could screw the form up. eBay has become just so complicated.
With all the "junk" eBay has they really need something less threatening when both parties are in agreement.
So whats an alternative just not file anything official and let it go?
Hi notme thanks for the thoughts.
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your choices.......
1: ..do nothing and lose your fees
2: File mutually agreed and have a 50/50 chance of getting them back
Nah...better than 50/50 if you can convince her to ignore the pop up and do nothing or reply and do it right.
Better odds are on filing.
OR
3: if she doesn't look like she's going to turn out to be a buyer anybody is going to be happy to get....file a regular UPI and take the first step in getting rid of her
Answer
I hope you really want opinions because mine is a corker.
The dingbat bidder has taken their own ignorance and dumped it in your lap, and you are eating it up?
THEY screwed up, not you, and while it is one thing to be polite and helpful, it is quite another thing to allow such idiots to intimidate you.
I would file a NPB and let the feedback fall where it may.
I have enough positives that one neg wouldn't really hurt, but YMMV.
Larry