Question
I tried to access eBay a few minutes ago, had to sign in and had my password rejected.
At first I thought it was a typo problem, then expected either a Pink Slap/NARU or a hijack but by entering as a customer and calling up my listings I could see no problem.
Checked my email to find the following.
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TKO NOTICE: A28 eBay Password Reset - recoverser*aol.com Follow Instructions Immediately
Date: 5/2/05 2:43:03 PM Eastern Daylight Time
From: moreinfo*ebay.com
Reply To:
To: recoverser*aol.com
CC:
BCC:
Sent on:
Sent from the Internet (Details)
Internet Address Card Attached
Dear reston_ray (recoverser*aol.com),
In order to protect the security of your eBay account, we have reset your password and secret question. This action was taken because your password may have been compromised. Sometimes this happens when members respond to an email asking for personal information. Although those emails appear to come from eBay, they are really sent by people attempting to gain access to your account. We appreciate your cooperation in working with us to protect your account by taking the following steps.
Since your password was reset, you will need to create a new password by following the instructions provided below. Until you complete this process, you will not be able to bid on or list an item.
1. Click on the "site map" link at the top of most eBay pages.
2. Click on the "I forgot my password" link located in the middle column under the “Services” heading.
3. Once you have reached the ‘Forgot Your Password?’ page enter your User ID in the provided box and click on the ‘Continue >’ button.
4. On the next page you will be asked to answer the Secret Question that you created at the time of registration OR provide one of three pieces of contact information from your eBay account. Since we have reset your Secret Question along with your password you will not have the correct answer to your secret question. Please proceed by supplying one of the three pieces of contact information requested then clicking the ‘Continue >’ button.
5. An email with the subject line ‘Forgotten Password’ will then be sent to the email addressed you have tied to your eBay account. Please log into your email account and click on the link supplied to you in the email that we have sent.
6. Once you arrive at that link you will be prompted to enter your User ID one more time, then enter and reenter your new password.
IMPORTANT: In addition to changing the password on your eBay account, please change the password on your personal EMAIL account. If your old eBay password was also the password for any other online account you use (PayPal, etc.), we recommend that you immediately change those passwords as well. To maintain password security, each one of your online accounts should have a different password. Even a slight difference (one letter or number) offers substantial protection.
SELLERS: After creating your new password on eBay you will need to update the eBay password that is stored within any auction/listing software that you may use to list your items, relist your items, or add information to your listings. Taking this step will ensure that your current and future listings run without interruption.
Taking these steps will ensure you are the only one that has access to your account. Also, please remember the following guidelines when it comes to password security:
1. Make sure your password is difficult to guess, and uses a combination of letters and numbers.
2. Don't use the same password on eBay that you use on your email account, or on other Web sites.
To learn more about protecting your eBay account, please visit eBay’s Security Center by clicking on the ‘Safe Trading Tips’ link at the bottom of any eBay page. The Security Center contains information about protecting yourself from Spoof (fake) emails, buying safely, selling safely and many other important eBay safety issues.
Thank you for your cooperation and patience in this matter.
Regards,
Customer Support (Trust and Safety Department)
eBay Inc
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I started to follow the procedure and it was changed to respond to someone who had forgotten their password and finally to someone who was requesting to change their password.
Anyway, I entered a new password and secret question with answer and all is well.
No idea what prompted the initial action instigated by eBay.
I'll go run the "see if my computer is clean stuff" but it may have been in response to an attack on my account or on eBay or just a random security exercise from eBay.
It did catch my attention and perk up an otherwise quiet afternoon.
Answer
Thats the same thing that happened to me over the past weekend. I didn't respond to any phishing emails, so I'm clueless as to what caused it.
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RR, the same thing happened to me a couple of months ago. eBay would not give me a straight answer about why but said my password had been compromised, perhaps through a send the seller a question email.
I changed my password but ran into a problem when I didn't immediately change the password on PayPal and SpareDollar. Everytime one of them would try to access my eBay account with the original password, eBay would change my password again. It took me several hours to figure out what was going on.
Joan
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don't worry RR
it is just ebay protecting us from ourselves.
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Originally Posted by gabs-a-lot
don't worry RR
it is just eBay protecting us from ourselves.
Yeh Ray.....you wouldn't want somebody hijacking your account and listing something like a bunch of expensive Waterford Crystal.....would ya???
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Happened to me a few weeks ago. I couldn't sign in and then checked my email and ebay said someone got my password and listed a Yamaha motorcycle. They took it down and changed my password. I'm just glad they caught it.