Question
I got a payment through paypal with a confirmed address, but it still said it was ineligible for the seller protection plan.
So I emailed paypal....several days later, I get an email response with a one line answer...
"The address provided to you was not a confirmed address.'
Well duh....so why does my paypal screen say it's a confirmed address? So I email them back and ask the question again...several days later, I get an email response with a big answer. most of it canned and telling me to check the links to read up on the SPP...however, this one paragraph sticks out...
"If a transaction is not listed as "Seller Protection Policy Eligible" it
will not be covered under the Seller Protection Policy. This includes any
transactions that may list a confirmed shipping address."
So, what is the problem here? I thought confirmed addresses were supposed to be SAFE addresses to mail items to. How can it be confirmed, yet not covered?
I changed my preferences a few weeks ago to accept only the confirmed addresses because of a chargeback issue. (1st chargeback in 5 years or more). I thought I was going to be safe now.
I'm just confused by this. Has anyone else seen this????
Answer
Apparently not all "confirmed" addresses are "eligible" for the SPP yet. But, there's hope!
PayPal is continually working to increase the number of buyer addresses that are eligible for SPP.
And to answer your question, I've never noticed one that was both confirmed and ineligible. They may be fairly uncommon.
Answer
The double speak legalese being used is getting to the point that you pretty much have to assume that the ONLY one getting ANY protection in a transaction anymore is Paypal.
I had two this week that just seems like the proverbial oxymoran.....
.....buyers that ARE "verified" but are NOT "confirmed"
I would guess that is something like being a virgin whore???
Answer
This sounds more like eBay-speak for we get to keep the fees and you get this screw.
This also resembles the FedEx and UPS disclaimers on their insurance which doesn't insure a growing list of things including whatever you ship. Pay the insurance premium and shut up about your claim when you find it denied.
The only answer for this growing threat is the formation of a huge sellers group focused on seller's rights and when that group says strike, no one lists.
Answer
"verified" but are NOT "confirmed"
In Paypal land those are two different animals.
If you are verified, Paypal is relying on your financial institution's security system: Your bank says you're okay in their book. Paypal says,"good enough for us!"
If your address is confirmed, Paypal has allegedly checked your shipping address against the address your credit card statement goes to. Or relied on an "alternate process".
To make sure somebody doesn't steal your credit card, provide the correct info to Paypal, but con you into shipping it to "Aunt Flo's".
It's for your own good, ya know.
Answer
Buyer can also be international. Most addresses are unconfirmed, but the user can be verified. Confirmed addresses are usually reserved for locations for where AVS (address verification system) is in effect like USA, Canada, and maybe UK now.
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I just had an incident where a non ebay member using a member's ebay account with his knowledge ordered items, paid only after EIGHT email requests and then threatened/harassed us regarding her purchase. We emailed that we would onlly ship the the ebay account holder's "verified" PayPal address & did so. The "verified" address turned out to be currently bogus & items are being returned to us by UPS (at my expense). The bottom line? A "item not recived" complaint was just filed with Ebay on this. I'll be refunding as soon as we get the returned items, but it goes to show that sometimesyou just can't win....
Answer
While you are at it, you can file an eBay complaint that the address is bogus and they will NARU the user until it is correct. That may help with any PayPal complaint.
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I have come to believe that the Paypal Sellers Protection Policy is just a smoke screen to cover their behinds against chargebacks. When I had my small chain of stores, I was still at the mercy of the credit card companies, and chargebacks happened. They gave you little time to find the original signed receipt and fax it to them, and were all too willing to find the retailer "guilty".
The credit card industry is the biggest moneymaker in America today, and eBay is as deteremined as any corporation to make their bottom line fatter. Even at the expense of angering some sellers.
Like the cable companies, individual accounts mean nothing to eBay. If we decide to stop selling, well, we are just part of the daily "churn". There is always another seller to replace us.
Paypal and eBay's talk about "community", "caring" and "protecting" sellers is simply part of their corporate pr campaign.
Believe the propaganda at your own peril.
Our masters will do what they please, and we can like it, or lump it.
Larry
Answer
I've noticed recently that a good percentage of our buyers don't have a confirmed address. So far we're still shipping to them but it does make me wonder. If all of us refused to ship to these folks, wouldn't it be a big mess? Maryanne