Question
...I've been using Merlin's Instant Feedback here for most of our feedback needs. I have it set to return feedback left for us by buyers.
Recently they've upgraded to a new format which I cannot make work on my system (and Merlin's support team has been not-so-helpful in dealing with the issue - and now their server is returning my emails so I'm unable to even try to get help at this point).
Is there another program that does something similar out there?
Answer
Inkfrog has a checkoff to have them return feedback, so I never think about it. The best part is that it is done from my account on their site, so I do not need to go to the bother of downloading programs, troubleshoting and checking for updates and patches. Inkfrog does all that for me. There are also other services that do this, and I am sure someone will be along to tell you about other possibilities.
The software you have been using is of course designed for Windows, which is the most popular PC OS. I have an iMac so I would be unable to use this service in any case without enabling the PC software on my computer. And just from the note about the Microsoft security patch, that is just as wel. I have kicked the Microsoft habit, and am far less stressed as a result. YMMV.
Larry
Answer
Merlin Instant Feedback (classic version) is still useful for returning feedback.
eBay Store owners in May 2005 (?) are supposed to have access to Seller Manager Basic which allows you to reciprocate feedback automatically. But I'll believe it when I see it.
Answer
Have you installed the Microsoft.Net framework? If not it will not work.
Answer
Yep, I've installed .NET framework. Still not working. Unfortunately all my emails to Merlin support bounce so I've not been able to get any help from them since the initial two or three emails we exchanged.
Frustrating. I've started using the old style version but my understanding is that they'll quit updating it before too much longer.
It sure would be nice if eBay incorporated such a thing into the new version of Seller's Asst coming out this year.