Question
Help! I purchased a camera through Ebay on July 13th. The seller emailed me, with excuses. The first being that they had their old address in Paypal. Hence, the automated invoice contained their old address. I waited patiently, then finally they "came back from vacation" and had my US Postal Money Order in their mail box (finally!). They mailed the item, by regular mail, on August 2nd. Yet it is now August 16th and no camera. What do I do?
Answer
even if they did mail it on 08-02 at media mail 2-10 days you should have had it by now
after 30 days which it has been on 08-13 you can file a report for not getting your item did you send money order or pay through paypal?
however according to some ebay policies a seller has the right to wait up to 30 days to mail item
at least thats what I was last told you can also file a square trade report with or without the $20 mediation
I have had great success with square trade some worry when they see that offical email I didnt have to pay try the free one first
Answer
I paid via Postal Money Order. There were other camera items that were sold by this seller at the same time as I made my purchase. Some of the items have received feedback from the buyers others have not. Of course, the camera was the most expensive. This person has been a member since 2002, but has a low two-digit feedback (20) and a 100 % rating. What is my recourse since I paid with a Postal Money Order?
Answer
Maybe the person has had a famliy emergency excuse excuse well for one thing you can go to the post office and have them track it and see if the person has actually cashed it and if they have they should be able to offer you some assistance
If not you can call ebay and or just make a report you can also post a note on ebays discussion board and sometimes ebay officals answer you on there as well or at least others who have been through the same
Answer
Did you pay for insurance?
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They did not offer insurance on the item. I was leary about them not offering insurance on the item. However, I have received many items without any insurance with no problems. The seller indicated they had a receipt for the shipment and would send me a copy. I asked for a tracking number, but the seller said they didn't have one because it was sent by regular mail.
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Ask seller which method he/she used to send like priority,parcel post,media,or some other method then you can file a lost package report after 30-60 days with the usps
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The seller contacted me and indicated they would send me the shipping number. I am wondering if a package can be tracked if 1st Class Mail shipping was used? Also, I paid with a US Postal Money Order. What are the steps for recourse if this item is not delivered? Can this be dealt with as a fraudulent claim?
Answer
First of all, I would like to thank those at here for the comments and suggestions I have received. Your input is greatly appreciated and I have learned a great deal. The latest in my problems with this purchase are as follows: I have contacted the seller several times requesting that they send me a receipt number or tracking number. They indicated that they would help me "clear" this problem up. However, it has been eight (8) days since I last requested this shipping numbers from them. The seller has since stopped communicating with me. My question is, after reading Ebay’s Fraud Complaint Policy; Ebay indicates that in order to file a complaint that both members must be in good standing with a "net" negative feedback rating. Well, I have one negative feedback, retaliatory in nature, which is within the past six months. Does this mean that I do not qualify for a fraudulent complaint? Also, the item was paid for via US Postal Money Order. What recourse do I have through the Postal Service for non-receipt of item? The seller admitted in an e-mail that they received payment and that the package was mailed on 8/2/04. on 8/2/04. The purchase price was $162.71. Help!!!!
Answer
Quote - "both members must be in good standing with a "net" negative feedback rating"
I think that means that your feedback number must be above "0" not below zero as in -1 or -2, etc.
Good Luck! Don't let the time get too long before you get action started.