Question
The article is vague on specifics and doesn't do a good job of analyzing the reasons, IMHO...
Amazon, EBay Stumble In Customer Satisfaction
Amazon.com Inc. and EBay Inc. have lost some ground with customers, as the two Internet giants struggle to maintain a high level of customer satisfaction, while also expanding product lines to generate more sales, a study released Tuesday showed.
Amazon.com's American Customer Satisfaction Index fell this year by 4.5 percent to 84 from 88 last year. EBay's ACSI fell 4.7 percent to 80 from 84.
Ms. C.
Answer
isn't a sentence that contains the words eBay and customer satisfaction an oxymoron?
Answer
Despite the drops in the ASCI, Amazon.com and EBay still provide solid customer services, Claes said. The question is whether they can get back on track and move the scores up.
Solid customer service from eBay???