Question
I had wanted to call ebay I finally found a phone # but when I asked live chat they said dont call ebay prefers email
Answer
Really its not that email is more effective, what they mean is 2 things:
1) Our company is unprofessional and making so much money we dont care about customer service
2) Through email we can lead you on a leash to wait longer for your problem to be fixed, search our website for hours trying to find the answer on how to fix it or contact us, and while your at it we know youll browse items and bid on things to help the FVF go up.
Answer
I called them anyway and of course not to any suprise they said this can only be handled by email
Answer
Let me know how long it takes for them to reinstate you. Im going on 10days now!!
Answer
Support you are talking to an automated email robot that they give a name like Karl. I sent them emails a few times with different questions and I got the same reply but with different support people names. Reinstatement can take from 10 days to 30 days. Ebay just doesn't care unless they might lose some money, then they make a new rule for the members that sell there.
I found a new site that you can tell your stories and also help build a better auction site. go to [ link removed ], We do not allow advertising on here, we also require a notice of affiliation, please read our user agreement
Answer
I had to call eBay last week because they billed my debit card, which I had removed and replaced with a CC. I asked around here and at AE for phone numbers. So when I finally reached them the first question out of the tech's mouth was "How did you get this number?" I told him from a message board and he didn't say anything else.
Couldn't resolve the problem, by the way. I needed that money for other bills, but they say they have to take the payment from the card you have on file for the month you're invoiced for. OH well. I'll have to put one of the other bills on a CC. I just would have rather put the lower eBay bill on it.
BUT..... the tech I spoke with was doing his best to be helpful. I really appreciated that, even though there was nothing to be done.
Good luck with your reinstatement. Hope it comes sooner rather than later.
Pat