Question
It has been a long time since I have a BIN sale which the buyer wishes to cancel. Figure I should check here before filing a NPB.
Is there an easy method which allows me to get a refund of the FVF? If I go thru the filing a NPB process, does it allow me to reclaim the FVF without leaving a strike against the buyer?
Answer
This is the easiest way:
Mutual agreement indication - while filing the Unpaid Item dispute, if the seller indicates that a mutual agreement has been reached with the buyer not to complete the transaction, eBay will ask the buyer for confirmation through an email and pop-up message.
If the buyer confirms the seller's statement about mutual agreement not to complete the transaction, the buyer will not receive an Unpaid Item strike and the seller will receive a Final Value Fee credit.
From here: http://pages.ebay.com/help/tp/unpaid-item-process.html
Answer
Thanks. Last time I cancel a sale (years ago), I don't think that feature was there. Glad I check.
Thanks again.
Answer
If the buyer confirms the seller's statement about mutual agreement not to complete the transaction, the buyer will not receive an Unpaid Item strike and the seller will receive a Final Value Fee credit.
just wanted to point out, the first word in this sentence is IF, make sure you can trust the buyer.
all they have to do is say they don't agree to mutually end the transaction and you are SOL for getting your fees back, and they don't get a mark.
Answer
Originally Posted by gabs-a-lot
just wanted to point out, the first word in this sentence is IF, make sure you can trust the buyer.
all they have to do is say they don't agree to mutually end the transaction and you are SOL for getting your fees back, and they don't get a mark.
Can you not still file a dispute?
I guess if not, one can still leave negative feedback.
Answer
No I think you can only file once, but I might be wrong, any one else know?
Answer
If I read correctly, the proper way to handle the mutually agreed cancellation is for the seller to start the UIP, then the buyer can respond that they mutually agreed to cancel, and the seller confirms the mutual agreement which ends the UIP with the FVF fee refunded quickly. The way eBay described it, the seller should not respond mutually agreed to cancel FIRST because as was indicated, the buyer can then simply say "no I didn't," and the seller gets nothing, and the dispute is closed, and the buyer walks free.
I'd go out of my way to explain what is going to happen to the buyer in an email prior to filing the UIP and how they need to respond to get this sale reversed.
Answer
Originally Posted by dstuber
If I read correctly, the proper way to handle the mutually agreed cancellation is for the seller to start the UIP, then the buyer can respond that they mutually agreed to cancel, and the seller confirms the mutual agreement which ends the UIP with the FVF fee refunded quickly. The way eBay described it, the seller should not respond mutually agreed to cancel FIRST because as was indicated, the buyer can then simply say "no I didn't," and the seller gets nothing, and the dispute is closed, and the buyer walks free.
I'd go out of my way to explain what is going to happen to the buyer in an email prior to filing the UIP and how they need to respond to get this sale reversed.
My situation worked out okay. However, in doing the cancellation, eBay had it setup for the seller to first indicate a mutual desire to not complete the transaction. Not sure if your method will also work since I do not see the buyer options under a dispute. Never done one as a buyer.