Question
I've come across a situation I've been in before in my ebay years.
A international customer pays me for an item via paypal. I dont claim the pament straight away but I let him know I've received the payment. The next day I've let him know that I'm on my way to ship the item. 5 minutes later the payment is cancelled.
I contact the buyer asking him what the problem is. First he states he'll pay when I've confirmed the package has shipped then he says he'll pay when it arrives ( of course I still have the item ) I inform him that I dont "do" COD
So to neg or not to neg? I've always been a wimp when it comes to negging my customers
Answer
At this stage of the game I wouldn't complete the transaction at all unless they have a confirmed address. ( I think Paypal is doing some international addy's now)
Your buyer sounds like he wants to pull a fast one on you.
As to the Neg... can you afford a Neg from him? What does his feedback look like? What kind of feedback has he left for others?
If he has a habit of negging sellers then I would expect a neg and happily return one.
Sorry you have to deal with this... ughhhh
Goodluck with whatever you do.
Answer
Originally Posted by 2thepointe
A international customer pays me for an item via paypal. I dont claim the pament straight away but I let him know I've received the payment. The next day I've let him know that I'm on my way to ship the item. 5 minutes later the payment is cancelled.
No payment, no shipping.
Short, sweet and to the point.
Since the payment was cancelled, you should have NO problems with PayPal.
Now with feedback.........do what you need to do and be prepared for the worse.
Also, file for your fees from eBay. No payment from buyer.
Good luck!
Answer
If he's not verified you can still get screwed out of the money, even if he recieves it. Send it insured, if at all. But, not till paid. Maybe request a money order at this point.
Answer
Heres a snippet of the email I just received.
"Well, Then there's nothing I can do. I was trying to solve this, but you
keep saying that I'm gonna rip you off.... Just wait - If I receive the item
you'll get the payment. Why should I trust you when you don't trust me?"
Ok what part of this is he not getting. He swiped the payment off me once yet hes not willing to resend the payment until hes got the goods? I dont think so.
I'm not an unreasonable person I might add
Answer
A international customer pays me for an item via paypal. I dont claim the pament straight away but I let him know I've received the payment. The next day I've let him know that I'm on my way to ship the item. 5 minutes later the payment is cancelled.
I hope you're not going to keep doing this. Lesson learned and all that?
Answer
what do you sell?
does this happen often?
Just curious....this is scary....
Answer
I'm with BJ ... from this point forward you'll claim payments first then notify your bidder???
I feel your bidder is being extremely dicey and fishy, not to mention squirrely ... don't ship that item until you get paid! File an UPI as soon as it hits 7 days past the auction. Send the bidder your final words on the matter: "No payment, no item". Wait on the feedback until they draw first blood. You can wait to leave it for the time being.
When your bidder cancelled their payment, they took themselves back to square 1 ... they won the auction and next step is making payment.
My 3 pennies & 1 nickel ....
Answer
Originally Posted by 2thepointe
Heres a snippet of the email I just received.
"Well, Then there's nothing I can do. I was trying to solve this, but you
keep saying that I'm gonna rip you off.... Just wait - If I receive the item
you'll get the payment. Why should I trust you when you don't trust me?"...
I dont know if you plan to contact the winning bidder again, but if you do, this link might help:
http://pages.ebay.com/help/pay/winning-ov.html
It clearly shows that the buyer is obligated to pay before the seller ships.
Answer
Oh yes, the "we're equal in this transaction" point of view. Got that one a few times.
Never mind that payment first is the customary and accepted way of doing business, the "equality" customer pretends that he can't trust you to deliver the goods, so that's why he won't uphold his end of the transaction. He's hoping it'll put you on the defensive so you will ship to "prove" yourself trustworthy.
I've never had a genuine good faith transaction start out this way.
I also get the "I bought four, but I'll pay for one, you ship it, then I'll pay for the rest" customer. Three guesses whether or not they usually pay for the remaining three...
fluFf
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