Question
Coming in January: Item Not Received Process
http://www2.ebay.com:80/aw/marketing...04-11-17145759
In January 2005, eBay will be launching a new method to help buyers and sellers communicate and resolve disputes when a buyer experiences a problem. The new Item Not Received process will introduce a set of product and policy enhancements that take the mystery out of what to do when the buyer has not received an item or has received an item that is significantly different from what was described in the listing.
Why the Item Not Received Process is Important:
Today, when there is a problem with a transaction, it can often be unclear to both buyers and sellers what steps they can take to reach a successful resolution. This can lead to added frustration and a negative member experience for both transaction partners. The new Item Not Received process will help both buyers and sellers understand what actions to take in the unlikely event that a transaction problem occurs.
Benefits of the new Item Not Received process include:
Enhanced Buyer-Seller Communication System -- Buyers will be able to initiate a dialogue with sellers from within My eBay. This system is designed to facilitate positive outcomes. At each stage of the process, eBay will provide guidance to both the buyer and the seller, through educational tips and next steps that may help them resolve the problem.
Consolidated Dispute Console in My eBay -- Buyers and sellers will be able to track and respond to any Item Not Received or Unpaid Item dispute from one location in My eBay.
Improved Member Education -- New buyers are often unfamiliar with what to expect on eBay. The new process will emphasize education for new buyers at each stage of the process. It will also require that buyers wait at least seven days to initiate a dispute. This will give the buyer time to learn about standard delivery times and other processes related to purchasing items on eBay. In addition, both buyers and sellers will receive resolution tips to improve chances for resolution.
Shorter Waiting Period -- Buyers who are unable to resolve a dispute with the seller will not have to wait as long to file a claim through the eBay Standard Purchase Protection Program. A buyer will be able to close the dispute and file a claim 17 days after the listing ends on eBay. (Currently, there is a 30-day waiting period).
Better Integration with PayPal -- Buyers who pay with PayPal will be brought directly to PayPal to initiate a claim. PayPal will determine if the claim is eligible for coverage and will pay the claim directly based on criteria for PayPal Buyer Protection or the eBay Standard Purchase Protection Program.
For more information, please read our Item Not Received Frequently Asked Questions and take the educational tour.
As we draw closer to launch, please look for more updates and informative workshops. We welcome your input on the new Item Not Received Process, and we encourage you to email INRprocess*ebay.com with your comments.
Regards,
eBay
Answer
A buyer will be able to close the dispute and file a claim 17 days after the listing ends on eBay.
I hope they will require a longer time for packages shipped internationally. If payment is being mailed to me in Canada, sometimes it takes 10 days to reach me. Assuming the buyer mails payment 24 hours after the auction closed and I mailed package 24 hours after receiving payment, that only allows 5 days for the package to reach the buyer before a claim can be filed.
The same problem occurs for American sellers who mail mail packages northbound to Canada.
I'm definitely e-mailing eBay with my comments, as they suggest in the last sentence of their announcement.
Answer
17 days after the auction ends? Pretty optimistic of Ebay.
Takes buyer 10-14 days to pay...then what?
Buyer in California opts for media mail shipping from NY...then what?
International bidder wants Economy Surface Letter Post aka Slow Boat To China...then what?
I hope Ebay plans to also educate buyers that when a seller states Priority mail only it's because every other option can take over the "17 days".
Answer
SO......payment takes 18 days to get here
buyer files item not received
seller MUST file an NPB on the spot to defend themselves
Only a venue huh
I wonder what day I can expect the ebay staff here to start listing my stuff for me
Or maybe ebay will develop an "opt in" paycheck or commision of sales salaried positions for listing stuff.
Answer
does anyone else feel these silly workshops ebay runs are just a pacifier action?
Answer
Originally Posted by gabs-a-lot
does anyone else feel these silly workshops ebay runs are just a pacifier action?
They are trying to keep the MBAs busy.
Answer
Man.
They REALLLLY don't want us listing anymore, do they?
Someone around here said eBay was trying to become a catalog -
yep - looks like it to me ...
also, as Irene mentioned -
we encourage you to email INRprocess*ebay.com with your comments
Answer
"Enhanced Buyer-Seller Communication System -- Buyers will be able to initiate a dialogue with sellers from within My eBay. This system is designed to facilitate positive outcomes. At each stage of the process, eBay will provide guidance to both the buyer and the seller, through educational tips and next steps that may help them resolve the problem."
The bold phrase is stated twice. Gee when do you think all private emails will be eliminated
Answer
I don't send out my first overdue payment notices until almost four weeks after the auction ends. Probably 30% of my bidders take at least that long to pay. I really don't mind. What bugs me is when they take 4 weeks to pay, then become gadflies about the length of time it takes to receive their item -- "I paid you seven days ago, where is my item?" I shudder to think of what they'd do with an Item Not Received complaint system.
Answer
This is in the "frequently asked questions" for the new item not received disputes.
What is "Significantly Not as Described"?
An item is "significantly not as described" if the item varies greatly from what was described in the item listing. This does not include cases where the buyer is disappointed with the item and/or it did not meet the buyer’s expectations. The condition of the item must affect its value or usability to fall under the "significantly not as described" category. If the buyer and seller cannot resolve the issue on their own, eBay will ultimately determine whether the item is "significantly not as described"