Somedays

Question
I made a sale off my site, and the items shipped within 24 hours - on August 7 to be exact, via Priority Mail (which is what she asked & paid for).
I wake up to this e-mail on Wednesday:
<BLOCKQUOTE class="ip-ubbcode-quote">quote:<HR>
Hi!
This says on the link that the order was received yesterday at I forget what time and still it is not here. What carrier was used? I am not familiar with electronic shipping.
My house is hard to find down a country dirt road so that may be the problem -- but...
I paid for express since it was not much more and this is not on time. Because of the week end and your up to date e-mails I was expecting it yesterday.
My home phone is xxx-xxx-xxxx and cell is xxx-xxx-xxxx.
What happened? Or am I supposed to ask somebody else at this point?
Fair? is OK for you to give me a discount, or free 2-3 day shipping or some little Kudo (1 free scarf with next order ) for my hardship and days of gardening in this heat.
Hey I really like your set up and wonder how your Internet business is doing-for how long? etc.? Whatever info you may have to offer as I would love to start a Internet business as well. Were you already in business before selling any of these items? tell me where you get your stuff OK? or would you sell me some of it so I can start my business?
Thanks!
xxxxx xxxxxx<HR></BLOCKQUOTE>
OK, so I just decide to ignore the last few lines and deal with the real issues at hand. I find the # for her post office in NC and call, and lo & behold they even know who her carrier is. I speak to the nice carrier, Joyce, who remembers putting the evelope in the box on the 11th, as she remembers my "cute" return address label. She tells me she'll check with the neigbors & see if they got it. So I e-mail the customer to keep her updated. No response. I call and leave her a voice mail.
I call the carrier back and she says the neighbors never saw it. http://community.here.com/infopop/em...icon_frown.gif I decide to send her a duplicate order, via Express Mail. I get it all ready to go last night, and wake up to this e-mail:
<BLOCKQUOTE class="ip-ubbcode-quote">quote:<HR>Hi!
Thanks for all of your concern about this order. There was some confusion in the household over the difference between the arrival of a package and an envelop.
So the order was here before I thought it was but I am still not sure exactly when it arrived. The important thing is that it is here now.
I just got home and got your phone message and left you a return message.
Hope you get the messages in time,
Thanks for conducting good business procedure!
xxxxx xxxxxxx <HR></BLOCKQUOTE>
Thank you for letting me rant. At least I hadn't sent the duplicate order yet. I just wonder how some people are able to get their shoes on in the morning....
http://members.aol.com/melbayone/thread.gif
Melinda

Answer
Hey, it's a function of the state of NC!
Aside from a few forigners, we are all toothless inbred rednecks!
(At least that is the impression one gets from Jerry Springer and local news citizen interviews...)
LOLOLOLOLOL

Answer
<BLOCKQUOTE class="ip-ubbcode-quote">quote:<HR>...is OK for you to give me a discount, or free 2-3 day shipping or some little Kudo (1 free scarf with next order ) for my hardship and days of gardening in this heat.<HR></BLOCKQUOTE>
It looks like she really does need to come in and cool off more often...And just what exactly does the heat have to do with her "Express" shipping fiasco? http://community.here.com/infopop/em...on_biggrin.gif
<BLOCKQUOTE class="ip-ubbcode-quote">quote:<HR> Hey I really like your set up and wonder how your Internet business is doing-for how long? etc.? Whatever info you may have to offer as I would love to start a Internet business as well. Were you already in business before selling any of these items? tell me where you get your stuff OK? or would you sell me some of it so I can start my business?
<HR></BLOCKQUOTE>
I think you did her a favor by not addressing this friendly request for you to give her all of your hard earned trade secrets! Poor thing would have been boggled by any input, I believe. http://community.here.com/infopop/em.../icon_razz.gif
<BLOCKQUOTE class="ip-ubbcode-quote">quote:<HR> I just wonder how some people are able to get their shoes on in the morning.... <HR></BLOCKQUOTE>
Yeppers...kudos to you for putting it so diplomatically! (And giving me a grin.)
Stephanie

Answer
OMG http://community.here.com/infopop/em...s/icon_eek.gif That was me....
I've been thinking about trying that ebay thing ya know http://community.here.com/infopop/em.../icon_wink.gif
Just kidding...
I would have repeated the questions that you didn't answer the first time. http://community.here.com/infopop/em.../icon_razz.gif

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
*"It is well to remember that the entire universe, with one trifling exception, is composed of others." (John Andrew Holmes)
Deals for everyone http://community.here.com/infopop/em...on_biggrin.gif

Answer
ROFLMAO
I got a winner from NC myself today. But it could have been from anywhere...
<BLOCKQUOTE class="ip-ubbcode-quote">quote:<HR>This is not the first email i have sent you about requiring my cd player. I believe you have recieved my money. I was just wondering when i should ezpect my package. I sent you your money last friday.
Thank you<HR></BLOCKQUOTE>
(Might not be the first one he sent, but it sure is the first one I've received....)
I was less nice than usual in my answer...
<BLOCKQUOTE class="ip-ubbcode-quote">quote:<HR>Hello ****,
Yes, I did finally receive your money order yesterday, Aug 14th.
Thank you. I mailed your package this afternoon.
It was sent to:
***** *******
**** * Main St
**** NC 2****
The delivery confirmation number is 0180 5213 **** **** ****. You can follow it's progress at the USPS web site. Hope you enjoy it when it arrives!
Thanks for writing!<HR></BLOCKQUOTE>
But this one is mild compared to that request you got for all your business 'secrets' http://community.here.com/infopop/em...s/icon_eek.gif
I admire your ability to keep to the topic you were willing to discuss without being the least bit sarcastic! Sorry you had to pay for all those phone calls!!!!
And what is that comment about 'packages' and 'envelopes'?????!!?? http://community.here.com/infopop/em...n_rolleyes.gif
(melbay, stop by the textile forum if you get a chance...)

goodworks1 at ebay
Get your SCRUBBIES and Learn-to-Quilt Kits here! 20% off thru 8/15 - mention here!!!!

Answer
<BLOCKQUOTE class="ip-ubbcode-quote">quote:<HR>And what is that comment about 'packages' and 'envelopes'?????!!?? <HR></BLOCKQUOTE>
Ok, she called & left me a message (her verbal skills are only slightly better than her written) and this is what I understand happened.
She said to members of her family "Did anyone get a package in the mail for me today?" Her family all said "no". Several days later after all the investigations with the post office, she asked again. This time, someone in her house said "oh yeah, there's a Priority envelope here addressed to you, I thought you were expecting a package, not an envelope". http://community.here.com/infopop/em...n_confused.gif So, apparently she never checks the mail, and whoever else lives in her house just gives her what she asks for, and she only gets it if she describes it properly. http://community.here.com/infopop/em...on_biggrin.gif Lordy, I hope she's not the one responsible for bills & such. http://community.here.com/infopop/em.../icon_wink.gif
On my way to the textiles forum......
http://members.aol.com/melbayone/thread.gif
Melinda

Answer
<BLOCKQUOTE class="ip-ubbcode-quote">quote:<HR>I just wonder how some people are able to get their shoes on in the morning....<HR></BLOCKQUOTE>
1:50PM in the middle of winter and I am reading this with bare feet.....
*** Whistles nonchalantly as he presses "post now" and wanders off to find (at least) some socks***
http://community.here.com/infopop/em.../icon_wink.gif , Kevin

Answer
I sort of had one of those on Friday.
I had someone order some monogrammed products back at the beginning of July.
I was going away to a horse show, so left the order with the woman who works for me. Told her to do the monogramming, make them up and ship them out.
Fine. This past Wednesday I get an email from the lady who ordered them saying they haven't arrived and she is leaving for 3 weeks going to horse shows, and she needs them by Friday. Where are they, and I had better ship overnight so she has them on time.
Keeping my cool, I tell her that they left back in early July and if she was working on a deadline should have let me know earlier than 6 weeks later. She has bought from me before, so knows the general delivery times and 2 weeks is normal. And if you are going away, why would you wait to question 3 days before you are leaving?
Anyway I let her know I will remake a new set and ship overnight on Thursday and she will have them on Friday.
Well we all know what happened on Thursday. As a matter of fact, her package was scanned 3 seconds before the power went out.
So when I get the power back there is an email from her stating: It is 6:30 Friday and you promised to ship these overnight. Why aren't they here?
You want to email back and say, "Have you been on this planet for the last 24 hours?"
I tell her that due to the power failure, no planes left Toronto on Thursday night so her package may still be at the airport or just started on its journey. I offered a refund on her items if she wanted.
She did email back saying she would keep the items when they arrived and that her husband would be home to receive them.
Makes you wonder about some people.
Jill

Answer
I just had some guy ream me a new one over not getting his CD writer and he paid me good money and I have ripped him off yadda yadda...
I DON'T SELL ELECTRONICS....of any kind.
wonder if he had shoes on....<grin>
I wrote him a nice apology letter and said on the bottom, sorry but you didn't buy this from us. He apologized profusely.
his wife bought something last month but wrote how esctatic she was with it when she received it.
He sure was red faced when he wrote his apology letter back to us, I bet. http://community.here.com/infopop/em...on_biggrin.gif http://community.here.com/infopop/em...on_biggrin.gif
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Somedays