Question
PayPal Buyer Protection Seller Eligibility
Notice Date: September 30, 2004
Effective Date: November 8, 2004
In order to be eligible to offer PayPal Buyer Protection to buyers, sellers must have an eBay feedback score of at least 50, a 98% positive feedback percentage, and meet a number of PayPal requirements per the PayPal Buyer Protection Policy. The 98% test will be redefined to include feedback from repeat users rather than only feedback from unique users. This redefined positive feedback percentage may be higher than what is displayed on the eBay listing. To determine whether an item is eligible for PayPal Buyer Protection, buyers may simply continue to look for the PayPal Buyer Protection eligibility seal on eBay listings.
That feedback rule could be interesting.....
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Yes, this could be very interesting ...
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a 98% positive feedback percentage
Well, that should cover the majority of bad sellers on eBay.
Blanche
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You are always the first source for new info. Thank you, now, on to my question:
"To determine whether an item is eligible for PayPal Buyer Protection, buyers may simply continue to look for the PayPal Buyer Protection eligibility seal on eBay listings."
Is that automatic? Already in place in or around our auctions? Or do we need to addd something? I want my seal.
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Here you go Ross - it looks like it's automatic:
http://www.paypal.com/cgi-bin/webscr...cy_pbp-outside
Eligibility. PayPal Buyer Protection will be offered on the eBay listings of sellers who meet the qualification requirements at the time of posting the listing. If a listing is eligible for PayPal Buyer Protection, a PayPal Buyer Protection Seal will be inserted on the listing.
Seller Qualification Requirements. A seller's eBay listings are eligible to qualify for PayPal Buyer Protection coverage if the following conditions are met:
The seller's eBay feedback rating is at least 50;
At least 98% of the seller's eBay feedback is positive;
The seller is a member of PayPal in one of the following countries:
U.S.
Canada
Germany
U.K.
The seller has a Verified Premier or Business PayPal account;
The seller's PayPal account is in good standing.
A seller may check whether he or she might be eligible for PayPal Buyer Protection from the "Seller Eligibility for PayPal Buyer Protection" page. The "Seller Eligibility for PayPal Buyer Protection" page is available from the Profile subtab of the My Account tab of the seller's PayPal account. This page is only accessible by sellers in countries where PayPal Buyer Protection eligibility is available. However, because a seller's eligibility status may change, the final eligibility decision will be made by eBay at the time of listing.
Eligibility for PayPal Buyer Protection is automatic, based on the above guidelines. Sellers may contact PayPal by telephone to request to opt out of PayPal Buyer Protection. Any request will be evaluated by PayPal. To contact PayPal about your PayPal Buyer Protection eligibility, log in to your PayPal account and click on the Help link in the upper right-hand corner of the page. Go to the "Contact Us" link, and then choose "Help By Phone" link.
Listing Qualification Requirements. For an individual listing to qualify for PayPal Buyer Protection, the seller must:
List the item on one of the following eligible eBay sites:
www.eBay.com
www.eBay.ca
www.eBay.co.uk
www.eBay.de
Select PayPal as an accepted payment method during the eBay listing process and provide his or her PayPal email address. If the seller is listing the item through the Sell Your Item form, this information is entered in Step 4: Payment & Shipping. Sellers can also list with bulk listing tools or 3rd party listing services, but it is the seller's responsibility to ensure that PayPal is selected as an accepted payment method.
The item sold in the listing must be a tangible, physical item or good which can be shipped. All other items are ineligible for PayPal Buyer Protection coverage, including but not limited to intangible goods, services, quasi-cash, gift certificates, and downloadable or streaming content. Motor vehicles (including cars, boats, and planes), and Live Auctions will not be covered. In addition, items prohibited in the PayPal Acceptable Use Policy are ineligible for coverage. If an item does not meet the above requirements, it is ineligible for PayPal Buyer Protection coverage, even if the PayPal Buyer Protection Seal is displayed in the item listing.
Blanche
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Very Smooth:
The 98% test will be redefined to include feedback from repeat users rather than only feedback from unique users.
One buyer unjustifiably leaving 6 neg's on a seller with 200 feedbacks, makes all of their buyers inelligible for PayPal protection, under this rule change..... However it does add protection to PayPal, who may need to pay out a little less often.
By the way, if someone got feedback bombed by one or two persons more than 12 months ago, a buyer will now need to read *ALL* Feedback just to find it, because the current format just says "Members who left a negative: 2" without giving the actual number of neg's received. How very fair!
To determine whether an item is eligible for PayPal Buyer Protection, buyers may simply continue to look for the PayPal Buyer Protection eligibility seal on eBay listings.
In other words, you should no longer trust feedback ratings, you really should look for "the PayPal Buyer Protection eligibility seal on eBay listings" before feeling safe to place a bid.
Scum!
Kevin
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Kevin, don't you know PayPal is the safest way to pay for a transaction? Both eBay and PayPal say so....it must be true.
I'm just wondering how many people would buy from a seller with a 98% feedback rating?
Blanche
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I'm just wondering how many people would buy from a seller with a 98% feedback rating?
The 98% test will be redefined to include feedback from repeat users rather than only feedback from unique users.
G'day Blanche,
If you have a dispute with a large multiple buyer who neg's you for every lot (or a stalker who bids on a heap just to leave neg's after auction), you could have a visible rating of 99.8%, but be below 98% under this new PayPal definition. Therein lies the anomoly, and a new rule that is designed to make buyers more reliant on PayPal than on the visible feedback. Ebay's new(ish) feedback format does not even allow you to determine for yourself what the percentage *repeat* negative feedback is.
Try going through the feedback of a seller with a 10,000 rating and 99.5% positive, to determine whether they are under or over 98% after *repeat* feedbacks are factored in. ONLY PayPal determines this on site, whilst setting this as a standard for all sellers.
This is an insidious PayPal promotion designed to make high feedback sellers who do not use feedback look untrustworthy.
Bah, Kevin
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If you have a dispute with a large multiple buyer who neg's you for every lot (or a stalker who bids on a heap just to leave neg's after auction), you could have a visible rating of 99.8%, but be below 98% under this new PayPal definition.
If you come across a seller with a visible rating of 90%, he could still be over 98% under the new PayPal definition if he has a large number of "shill" feedback from the same one or two buyers, "shill" feedback being lots of low value "completed" transactions with the same id(s), which could easily be that very same seller just giving himself feedback.