Question
I obtained a BankOne Credit Card because it offered one Frequent Flyer Mile for every dollar charged and let me chose the airline to assign them.
Due to poor service I cancelled the card. BankOone then refused to credit me the airmiles despite no provision in the contract allowing them to do so.
I am seeking dialogue with those who have suffered similar injustice and the name of an authratative expert who can assign a dollar value to the lost airmiles. Thank you. MGR
Answer
I obtained a BankOne Credit Card because it offered one Frequent Flyer Mile for every dollar charged and let me chose the airline to assign them.
Wrong. You had a card which allowed you to accrue pseudo-miles toward a free ticket. Unless you had enough pseudo-miles for a free ticket, you have nothing to be upset about.
Answer
I am seeking dialogue with those who have suffered similar injustice and the name of an authratative expert who can assign a dollar value to the lost airmiles[/B]If you audit the Bank One financial statements covering this credit card division, they probably must account for this liability as the airlines do. That would be your answer.
Answer
BankOne makes several credit cards, which exact one do you have?
If you have the United Mileage Plus, SouthWest Rapid Rewards, or British Airways card offered by BankOne, then the miles are posted with their respective programs, so you are all set (I suspect that none of these are the card you have)
I suspect that you have the Flexible Awards card or the Travel Rewards card. You wrote above: "one Frequent Flyer Mile for every dollar charged and let me chose the airline to assign them", but I think that is exactly the problem. This card DOES not do that.
The wording from their website for the "Flexible Awards" card is: "Earn 1 point for every $1 you spend in net purchases and redeem for your choice of travel, cash, merchandise or gift certificates/gift cards. Travel - For just 32,000 points, claim a free round trip coach airline ticket2 on any major U.S. airline with no blackout dates, or redeem your points for hotel night stays or car rentals."
The "Travel Rewards" card is similiar as the Flexible awards one - you just earn points in BankOne's own program.
So, these are not true Freq. Flyer points, nor can they be transfered to a freq. flyer program. It is points within their own reward scheme.
You also wrote: "can assign a dollar value to the lost airmiles"... The premise of this statement is that you lost airmiles, which you didn't. The only thing that you lost was BankOne Points in their own program.
see: http://www.bankone.com/answers/BolAnswersSubCategories.aspx?top= you&segment=PFS&topic=CreditCards.RewardsCards (http://www.bankone.com/answers/BolAnswersSubCategories.aspx?top=you&segment=PFS&topic=CreditCards.RewardsCards)
[This message has been edited by steve100 (edited Dec 12, 2003).]