Question
Has citibank (credit card) moved their call center's to india?
I seem to be hearing a lot of indian accents the last few times I called.
Answer
Nope, it is still in Sioux Falls, SD for the majority of calls. They also have sites in St Louis MI, Melville NY, Jacksonville FL
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I Love New York -- Viva España
Answer
Originally posted by meFIRST:
Has citibank (credit card) moved their call center's to india?
I seem to be hearing a lot of indian accents the last few times I called.
Their banking number routes to India, I believe. Lots of thick Indian accents. Maybe it's during a certain time period (ie: 8a-4p EST is in the US, the other 16 hours is in India)?
Answer
omg, that is too funny! I was wondering the same thing myself..I had thought "How do I keep getting the same person??? I can never understand this woman!" Atleast I know I'm not alone! http://www.flyertalk.com/forum/wink.gif
Answer
It is probably the same call-center American Express uses in India.
Answer
Originally posted by MoreMiles:
It is probably the same call-center American Express uses in India.
I hope not. I can't stand AmEx's CS in India:
http://www.flyertalk.com/forum/Forum69/HTML/001652.html
Answer
The banking (Citicard) in the New York market goes to India. I'm not sure about the credit card, but I would not be surprised.
Quite recently I called regarding a checking plus line (10 AM EST) and they told me to call again the next day because the person who could help was not around. (Amazing!)
The lady had an indian accent. When I asked her if she was in India she said "No.". (Liar!)
I found it baffling that Citibank would ask me to call the next day when I was calling during business hours, so I called my banker and found a back-door number to the US call center.